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Post by hannechalk on Mar 19, 2020 12:41:36 GMT
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Post by undeuxtrois on Mar 19, 2020 17:47:10 GMT
Wish ATG would give cash refund rather than a voucher.
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Post by jcs619 on Mar 19, 2020 18:49:14 GMT
Wish ATG would give cash refund rather than a voucher. I believe you are legally entitled to a cash refund if a performance is cancelled and I shall be asking ATG for my £348 for Back to the Future and Pretty Woman when they contact me.
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Post by n1david on Mar 19, 2020 19:02:46 GMT
I'm being flexible about what I do when theatres are getting back to me - happy to donate to fringe theatres (where the ticket prices are fairly low anyway); taking credit notes from larger places where I know I'll be going back, to help their cashflow... but I am asking for cash from some places - I think the Royal Opera House has punters with deeper pockets than me... ATG is a business and I'm inclined to do cash from them.
Worth remembering that if you take a credit note you are taking a punt on the stability of the venue or business - if you take an ATG credit note and ATG go under, it's worthless. So in some cases I'm taking the cash and donating it to charity rather than leaving it in a business (which I think is different to getting a credit note from a venue where the funds are going directly to theatre practitioners)
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Post by crowblack on Mar 19, 2020 21:00:51 GMT
BFI are putting some of the Flare festival films on BFI player.
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Post by showgirl on Mar 20, 2020 5:12:39 GMT
Think I need a spreadsheet to keep track of all my cancelled bookings! Not heard anything yet from the Kiln but wasn't due to visit until May so they are probably focusing on earlier bookings and waiting to see for how long the closure is likely to last. Anyone here due to visit sooner and with any news, please?
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Post by NeilVHughes on Mar 20, 2020 7:18:56 GMT
showgirl also keeping a spreadsheet as have potentially tens of cancellations/refunds to keep track of with 5 cancellation/refunds to track just for this week alone. Also not heard anything from the Kiln but will be one of the Theatres where I will use any refund/credit to buy a membership. Having bookings going out months I have been historically buying a week’s Theatre for a week in the future therefore outgoings per week was stable, when Theatre reopens and the tap is switched on again the first wave of booking could prove expensive and therefore will likely take credit at independent Theatres like the Almeida, Donmar, Orange Tree, Jermyn St, Park... and only take refunds from booking agencies and chains.
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Post by david on Mar 20, 2020 8:16:39 GMT
showgirl also keeping a spreadsheet as have potentially tens of cancellations/refunds to keep track of with 5 cancellation/refunds to track just for this week alone. Also not heard anything from the Kiln but will be one of the Theatres where I will use any refund/credit to buy a membership. Having bookings going out months I have been historically buying a week’s Theatre for a week in the future therefore outgoings per week was stable, when Theatre reopens and the tap is switched on again the first wave of booking could prove expensive and therefore will likely take credit at independent Theatres like the Almeida, Donmar, Orange Tree, Jermyn St, Park... and only take refunds from booking agencies and chains. I had a similar idea which I’m sorting out this weekend. With all the stuff booked into the the theatre diary to the end of May and my inbox flooded with emails from different theatres and ticket agencies, at least I can keep track where things are up to a bit more easily.
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Post by poster J on Mar 20, 2020 8:47:55 GMT
Has anyone heard anything from Lovetheatre? I don't normally book with them but it was the only way I could get a ticket to The Seagull without wasting an entire afternoon. Starting to regret that now given I was supposed to be going next week and I have heard nothing about a refund!
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Post by lou105 on Mar 20, 2020 11:34:56 GMT
A Little Night Music in Leeds is off. They say they are working to find a way to present it in future.
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Post by david on Mar 20, 2020 12:23:52 GMT
News from Hope Mill -
Dear Cinderella Audiences,
It is with a heavy heart we let you know, that due to the unknown climate of the industry right now and the financial uncertainty ahead, there is no feasible way we can carry on with our upcoming production of Cinderella, which was due to go into rehearsals soon.
We are heartbroken to be making this choice. But we do also want to ensure this show happens in the future, with so much hard work having already been done. Cinderella will return in the future, but at this time we do not know when that will be.
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Xanderl
Member
Not always very high value in terms of ticket yield or donations
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Post by Xanderl on Mar 20, 2020 13:20:39 GMT
Latest from Delfont Mackintosh - cancellations now up to April 26th
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Post by jadnoop on Mar 20, 2020 13:26:09 GMT
Guardian is reporting that theyre finally meeting to discuss forcing the closure of pubs, cinemas, theatres, etc. in London. I suppose it's easier to enforce when many have 'voluntarily' closed already...
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Post by TallPaul on Mar 20, 2020 13:43:06 GMT
Not just Delfont Mackintosh, but all SOLT theatres closed until 26 April at the earliest.
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Post by stevejohnson678 on Mar 20, 2020 15:14:31 GMT
Just received two emails about the booking I had for Be More Chill.
One, from LW Theatres, explained that they are working through bookings in date order, and not to contact them until they've been in touch offering a refund or exchange for my booking.
At exactly the same time, I received an email from The Other Palace explaining that performances are cancelled until 26 April and that anyone with tickets for cancelled performances should email LW Theatres to request a refund or exchange!
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Post by basdfg on Mar 21, 2020 13:57:16 GMT
If you book the tickets at the box office in cash how are they handling refunds. My dad cant remember if he booked Hello Dolly for us om his card or in cash - obviously not postponed yet but probably will be soon due to the effect on rehearsals.
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Post by undeuxtrois on Mar 21, 2020 16:08:50 GMT
I'm meant to be seeing Juliet, Six, Dolly and CFA in August, but wondering now if it's probably best to just request refunds for them all? Would they refund at this stage?
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Post by stevejohnson678 on Mar 21, 2020 16:13:23 GMT
I'm meant to be seeing Juliet, Six, Dolly and CFA in August, but wondering now if it's probably best to just request refunds for them all? Would they refund at this stage? You should be able to change dates but you won't be able to get a refund unless the performances are cancelled.
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Post by david on Mar 21, 2020 22:24:56 GMT
The Riverdance tour has been postponed. The producers are looking to reschedule the dates for next year.
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Post by Dave B on Mar 23, 2020 12:21:28 GMT
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Xanderl
Member
Not always very high value in terms of ticket yield or donations
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Post by Xanderl on Mar 23, 2020 12:21:34 GMT
The Coronet Theatre (formerly the Print Room) is now closed until their autumn season www.thecoronettheatre.com/covid-19-update/"Our planned season would have included How It Is (Part Two), which would have brought performers, crew and a 14-piece Gamelan orchestra from Ireland, Japan 2020 at The Coronet Theatre which would have brought up to 50 people from Japan, and the Italian Theatre Festival which would have brought performers and crew from Italy – but sadly this is not possible in the current circumstances."
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Post by david on Mar 23, 2020 13:07:17 GMT
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Post by duncan on Mar 23, 2020 13:41:59 GMT
Got a couple of automatic refunds over the weekend, also had some venues asking if I'd donate all or part of the ticket cost instead of asking for it back.
Bizarrely I've still not had a cancellation notification for a show in 3 weeks time at the Lyceum.
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Post by alece10 on Mar 23, 2020 15:32:04 GMT
Well I've heard nothing from Southwark Playhouse about a show on saturday just gone or Bridge theatre about tomorrow. I e mailed them both over a week ago rather that clog up their phone lines but not even an acknowledgement that they have got the e mail. Looks like I am going to have to call.
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Xanderl
Member
Not always very high value in terms of ticket yield or donations
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Post by Xanderl on Mar 23, 2020 15:35:16 GMT
Well I've heard nothing from Southwark Playhouse about a show on saturday just gone or Bridge theatre about tomorrow. I e mailed them both over a week ago rather that clog up their phone lines but not even an acknowledgement that they have got the e mail. Looks like I am going to have to call. I called Southwark the other day, answered straight away so I guess given their size not inundated with calls! They'll give you the option to either get a refund or credit or donate. I got a refund then donated via the link on their web page, which means they can get the gift-aid as well assuming you are a UK taxpayer.
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Post by Dawnstar on Mar 23, 2020 17:13:21 GMT
I'm still waiting ti hear from the Leicester Haymarket, where I should have seen Curtains this past Saturday. Their website says "We hope to reschedule forthcoming shows. Please hold onto any tickets you have for any forthcoming performances and we’ll be in touch in due course regarding rescheduled events. Please do not contact the Box Office as we are unable to offer any further information at this point." Given even if they do re-schedule, which seems unlikely, I'm not going to be able to go to Leicester, or indeed anywhere else, for some time, the lack of any mention of refunds is rather annoying. I've never been to the theatre before so have no feeling of loyalty that would make me want to make a donation of my ticket cost, as I have done for a few companies that I've been seeing for years, I'd just like my money back.
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Post by TallPaul on Mar 24, 2020 13:19:35 GMT
I've just had an email from the Stephen Joseph Theatre. It's cancelled its entire summer season, which was one old Ayckbourn, one new Ayckbourn and The Ladykillers. As the SJT works in reverse to most theatres, and makes hay while the sun shines, this is going to be a major financial hit.
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Post by SamB (was badoerfan) on Mar 24, 2020 13:42:24 GMT
Has anyone had anything from Encore? I had tickets with them for The Prince of Egypt, for yesterday, and haven't heard anything beyond their initial email saying "As soon as a suspended show is confirmed as cancelled, we will be in touch to book you in for an alternative date or process a refund."
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Post by marob on Mar 24, 2020 15:02:17 GMT
I'm still waiting to hear from the Liverpool Playhouse and the Royal Exchange. Not too bothered about the RE (yet) since I wasn't supposed to go there until 2nd April.
But I'm a little bit annoyed to have heard nothing from the Playhouse for a show last week, as it would have been one of the earliest cancelled performances. I know we're supposed to bear with them while they work through the backlog, but I don't really trust their system as I've had multiple booking problems with them over the years. Looks like I'm going to have to chase it up.
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Post by Dr Tom on Mar 24, 2020 15:04:07 GMT
West Side Story in Manchester has now been officially postponed. Tickets will be valid for the revised dates, once announced.
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