3,347 posts
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TodayTix
Sept 2, 2024 14:06:05 GMT
via mobile
edi likes this
Post by Dr Tom on Sept 2, 2024 14:06:05 GMT
I’ve often had the 0 ticket option (but I use Rush a lot). I think it means the tickets are all held, but the system has not updated quickly enough. The whole TodayTix interface is still a bit buggy under heavy load.
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TodayTix
Sept 3, 2024 10:18:09 GMT
via mobile
Post by capybara on Sept 3, 2024 10:18:09 GMT
Like many organisations, TodayTix now uses an AI chatbot to deal with customer enquiries.
It’s all well and good until it malfunctions and stops replying. I’ve tried starting from scratch, different browsers, etc. but no joy.
Does anyone have a phone number for TodayTix?
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TodayTix
Sept 3, 2024 11:04:49 GMT
via mobile
Post by capybara on Sept 3, 2024 11:04:49 GMT
According to Google search 020 4538 8272 Found that but ‘lines closed’. |
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Post by kallyloo on Sept 3, 2024 12:11:18 GMT
If you’re in London seeing something else, it might be worth going to the attended office in Leicester Square tube?
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19,718 posts
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Post by BurlyBeaR on Sept 3, 2024 12:15:16 GMT
Merged
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TodayTix
Sept 3, 2024 13:21:29 GMT
via mobile
Post by capybara on Sept 3, 2024 13:21:29 GMT
If you’re in London seeing something else, it might be worth going to the attended office in Leicester Square tube? Good idea. That worked. The woman at the booth could not have been more helpful. Think I might start paying the cancellation fee on tickets when booking as their customer service is non-existent. |
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TodayTix
Sept 3, 2024 13:21:57 GMT
via mobile
Post by capybara on Sept 3, 2024 13:21:57 GMT
Found that but ‘lines closed’. I take it you tried during office hours - after 10am? Sorry I cannot try phoning them myself to check what message you get. Yes. From a look on Twitter, it seems like they hardly ever have anyone staffing it. |
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TodayTix
Oct 18, 2024 18:25:53 GMT
via mobile
Post by theatre22 on Oct 18, 2024 18:25:53 GMT
I tried to call today but the usual number didn’t connect. Has anyone found a way to talk to someone directly in customer service?
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TodayTix
Oct 18, 2024 19:45:54 GMT
via mobile
Post by ThereWillBeSun on Oct 18, 2024 19:45:54 GMT
There are no phone lines - maybe reach out on socials.
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