TodayTix

To repeat my situation from the other thread - I had accrued around £200 of credit which approximately £150 of was from 'real world' family and friends, work colleagues etc. The rest was from people who generously used my code from the thread on this site - many others also posted their codes so there was a sense that we were sharing them as a community. They weren't being abused, as you can only use one code. I must have sent hundreds, maybe thousands of pounds worth of business their way, and I had no idea this was considered against the rules. They did not email me to tell me the promotion was ending, nor have they told me they were removing my credit or why - they have simply erased it from my account. I have emailed them to ask, but had no reply. I had been saving it up since the app launched about two years ago to treat my sister to top price seats to her favourite show, which I wouldn't usually be able to do. That's now out of the window.

I am aghast that I have broken the rules but I had no idea that sharing the code on a community forum would constitute a violation - after all, we are all keen theatregoers and likely to be keen users of the app once referred to it. Even if they had wiped the credit I gained from online users, I could understand that. But they have also wiped the credit gained from my real life referrals. To make it worse, there is not even a mention on the app that the credit or the referral scheme ever existed, so I can't even check the Terms and Conditions to confirm which rule I broke.

I am really disappointed, but hey - what can I do?

I'd be interested to hear if this has affected anybody else.

What a shame that what was a very positive discussion about this company amongst theatre enthusiasts who actually buy tickets has turned into one where they now look really petty and mean.


PR Fail.

In theory yes they can but that’s providing they still have the credit. TodayTix seem to have removed some people’s credit meaning certain users now have no credit to claim.

I've only just joined TodayTix as I'm hoping to take advantage in a week or so when we are in London. I got an email saying that the scheme had been discontinued, before I had even booked anything.

When we have recommended to friends and family they have booked and Today Tix have done very well out of it.

When some posted codes on here people have booked and Today Tix have done very well out out of it.

I can't imagine a company complaining that people are booking with them? That's effectively what they are doing. We recommended them because of the loyalty scheme, not because of great deals or wonderful customer service.

Now they have taken all that goodwill they built up from the scheme and thrown it away. Bizarre.

I have emailed Todaytix to ask if this is true and if so why, since they haven't had the courtesy (or common sense) to contact their users in advance to let them know and to explain.

Amongst other things I have said I am now less likely to book with them. Interestingly, if you check the US version of the site, you will find the referral credits scheme is still shown.

Well I used the credit I had a while ago which was only a tenner anyway. Don't have many friends as you can see.
Badly handled but won't stop me using them as their rush ticket and lottery scheme is great. Saves standing outside the theatre queueing in the morning.