110 posts
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Post by Sotongal on Mar 19, 2024 17:45:58 GMT
I was in an online queue for about half an hour, managed to get tickets, went to the payment page and it dropped out saying Bad Gateway Error. So, I rang the Box Office and after about fifteen minutes it was answered and a very nice Box Office guy said my tickets were still held in my account and so I paid for them over the phone. He did say they were having some problems with so many people online queueing for tickets.
This is the second time in about a month when I’ve online queued for tickets (last one was the Mayflower Theatre, Southampton’s new system)where there’s been problems.
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355 posts
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Post by sam22 on Mar 19, 2024 22:08:40 GMT
I gave up initially but then logged back on at 3pm and sailed through!
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Post by cavocado on Mar 20, 2024 12:12:42 GMT
Just to say that if you see the Time Out or whatever message, refreshing does work for once. At each stage (choosing tickets, putting them in basket, going for payment) it seemed to time out and there was an error message, but each time I refreshed and it worked - though often took minutes. I nearly left the site to start again three or four times, but thankfully didn't. I can't see any special cheap seats - front three rows are not on sale, or they have already been picked up by early buyers (which I doubt). Again, there is the frustrating question. Do I book early to get the best £50.00 seats or wait in the hope that the front three rows will be that price or the next price up? I was just on the phone to the box office about something else and asked when those front seats will be on sale for Oedipus. They said they haven't been told by the producers how those seats will be sold - could be kept for day seats, lottery, under 30s or just put on normal sale at a later date, but no info as yet.
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5,599 posts
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Post by lynette on Mar 20, 2024 14:39:47 GMT
I’m thrilled people got thru to box office. I called after struggling to get tix in the Byzantine system online and found the line closed. Eventually the site seemed to cough into clarity and I got a couple of tix. Silly money but am assuming will look cheap as the dynamically stun the punters as time goes on.
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