3,578 posts
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Post by showgirl on Nov 7, 2021 12:13:35 GMT
I haven't experienced this myself as I haven't tried to use the app or book a Rush ticket but when I tried to book via the websiste recently, I encountered that " mustn't leave a single seat vacant" issue others have mentioned and which I'd forgotten as I'd not come across it. The app used however to infuriate me by defaulting to 2 seats rather than allowing the user to select the quantity, so what happens now, please, those who have tried it - can you not even book a single ticket?
Interestingly I was then able to book the same seat, at the same price, on Seatplan, so I shan't bother with Todaytix in future - never a good idea to discourage business but least of all now.
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Post by sleepflower on Nov 7, 2021 12:46:00 GMT
I haven't experienced this myself as I haven't tried to use the app or book a Rush ticket but when I tried to book via the websiste recently, I encountered that " mustn't leave a single seat vacant" issue others have mentioned and which I'd forgotten as I'd not come across it. The app used however to infuriate me by defaulting to 2 seats rather than allowing the user to select the quantity, so what happens now, please, those who have tried it - can you not even book a single ticket? Interestingly I was then able to book the same seat, at the same price, on Seatplan, so I shan't bother with Todaytix in future - never a good idea to discourage business but least of all now. Yes I have had this issue within the past week or so, and on the Delfont Mackintosh site too! So frustrating, not sure if it's a hangover from Covid seating plans but it needs to be fixed. |
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630 posts
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Post by jamb0r on Nov 7, 2021 13:47:32 GMT
Just checked my order history - I've bought rush tickets over 50 times over the years. This change of not giving you a specific seat number will significantly reduce the likelihood of me ever buying them again.
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Post by edi on Nov 7, 2021 16:25:11 GMT
Last time I got tickets, on Monday, i was able to select seats in rush.
Today I cannot see my "my list" any longer.
I won't be booking without knowing the seat row at least.
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4,804 posts
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Post by Mark on Nov 7, 2021 16:40:46 GMT
It’s a shame they’re going this way. When I did rush for Hamilton in San Francisco it was unallocated seating and I ended up with central orchestra but quite far back - which was fine.
But I’ve gotten very used to having the seat numbers here in London and it’s a real shame they’re changing it. A vast difference from being front row stalls to row U.
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4,361 posts
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Post by shady23 on Nov 7, 2021 16:52:40 GMT
Plus it's also an access thing. The thought of finding myself being surrounded in the middle of one of those long rows with no middle aisle fills me with dread.
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520 posts
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Post by anthony on Nov 7, 2021 19:31:28 GMT
I also would probably stop using TodayTix without the seat number.
I've never had a bad seat with Rush Tickets before, but I have been offered some dodgy seats before.
I wonder why they've felt the need to do this... tickets for most shows sell out within minutes on a weekday and seconds on weekends...
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Post by danb on Nov 7, 2021 19:42:11 GMT
I’m 6’4” with thighs like tree trunks. I need an aisle seat or to know where I’m going to be so I can research it and know that I can sit there for 3 hours. It might not be a disability access issue but its still accessibility. Without knowing I just won’t be using it.
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19,787 posts
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Post by BurlyBeaR on Nov 7, 2021 20:16:19 GMT
I also would probably stop using TodayTix without the seat number. I've never had a bad seat with Rush Tickets before, but I have been offered some dodgy seats before. I wonder why they've felt the need to do this... tickets for most shows sell out within minutes on a weekday and seconds on weekends...The only thing I can think is that all that web traffic while pesky customers are clicking around refreshing pages repeatedly to get a different seat offered to them is costing them £. They want you to log on, purchase, and get off again. |
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Post by inthenose on Nov 7, 2021 20:32:04 GMT
For Prince of Egypt on Wednesday, I didn't book until about 2pm. For a single seat first it offered me the back of the stalls in the centre, then the middle of the stalls right off to the side, then finally the centre of row H. Has this not showing the seats thing changed for all shows?
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Post by A.Ham on Nov 7, 2021 20:35:51 GMT
Really disappointing… I for one wouldn’t book without knowing the specific seat location - to just state ‘Stalls’ or ‘Dress Circle’ isn’t good enough. Anyone who’s ever been to a theatre knows there’ll be great and pretty shocking seats within those areas, not to mention the fact they’d have originally been priced at vastly different amounts.
It seems an incredibly short-sighted move for TodayTix to make at a time when I’d have thought getting bums on West End seats is more important than ever.
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Post by danb on Nov 7, 2021 20:52:06 GMT
It’s akin to the ticket agencies of old flogging you a pillar view seat at Phantom for top whack. If you’ve no way of knowing its dodgy.
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Post by partytentdown on Nov 7, 2021 21:18:04 GMT
It's very old fashioned. There have been such great advancements in ticketing technology to point that basically every agent can now sell any specific seat at a performance. This harks back to the olden days of buying from a ticket agent and not finding out your seat until you got there.
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Post by marob on Nov 7, 2021 21:29:39 GMT
On my last London trip I tried rush a couple of times for Prince of Egypt too, getting row S of R a few times, before finally getting one for row E. There’s no way I would ever book without knowing the seat first. Factoring in the huge mark ups they add to most ordinary tickets I doubt I’ll be using them again.
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22 posts
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Post by rosie on Nov 7, 2021 21:30:02 GMT
Seems very strange if this is going to be their policy going forwards. I've used them a lot and always been happy with my seats but not really keen on going into the "unknown". Definitely feels like a backwards step.
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1,933 posts
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Post by LaLuPone on Nov 8, 2021 11:34:27 GMT
I just had a check through rush for Mamma Mia, Tina and & Juliet and they all gave me an exact seat row and number like usual.
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290 posts
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Post by southstreet on Nov 8, 2021 11:36:57 GMT
I just had a check through rush for Mamma Mia, Tina and & Juliet and they all gave me an exact seat row and number like usual. Have you recently updated your app? Cos I feel like this change must have come through with the most recent app update. For me &Juliet just says 1 stalls ticket with no other info as to row or seat number. So if you haven't updated it and can still see seats, I would suggest not updating so you can keep that feature for now. :-) |
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Post by edi on Nov 8, 2021 11:44:52 GMT
I just had a check through rush for Mamma Mia, Tina and & Juliet and they all gave me an exact seat row and number like usual. Have you recently updated your app? Cos I feel like this change must have come through with the most recent app update. For me &Juliet just says 1 stalls ticket with no other info as to row or seat number. So if you haven't updated it and can still see seats, I would suggest not updating so you can keep that feature for now. :-) Is it possible to choose not to upgrade? My todaytix account changed as I can't see my favourites but this morning it was still offering seats. I just want to know how to avoid that upgrade ☹ |
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Post by danb on Nov 8, 2021 11:51:35 GMT
I wonder if its to do with the new ios version? Mine has changed too and I’m beyond peed off about it.
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290 posts
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Post by southstreet on Nov 8, 2021 11:51:57 GMT
I have an iphone, so my settings are set to not auto-update, but I did update the app manually last night as it came up and didn't mention this pretty significant change. So for an iPhone, if you go into settings for the app store, you can switch off auto update. I don't know how it works on Android I'm afraid.
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Post by sleepflower on Nov 8, 2021 11:53:46 GMT
I have the new update. For some show it seems when you go through to pay it just says '1 x Stalls Ticket' and you have to click on the link to 'Important ticket info' directly above it, to see the exact seat.
Eg. I just tried Mamma Mia and it gave me Stalls C5.
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290 posts
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Post by southstreet on Nov 8, 2021 11:59:35 GMT
I have the new update. For some show it seems when you go through to pay it just says '1 x Stalls Ticket' and you have to click on the link to 'Important ticket info' directly above it, to see the exact seat. Eg. I just tried Mamma Mia and it gave me Stalls C5. I noticed that as well for some shows I tried, but I think it's only if there is actually important info about the seat, like it's at the end of a row next to wall or something. Not sure it's show specific, more seat specific? Because I just tried Mamma Mia and all the info I got is that it's a dress circle seat, no the 'important ticket info' bit wasn't there. |
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Post by danb on Nov 8, 2021 12:17:14 GMT
So presumably if there IS something restricted or dodgy about the seat it informs you before purchase.
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Post by lightinthedarkness on Nov 8, 2021 12:21:22 GMT
Mine has now updated, yesterday it was as normal, and only shows stalls etc. Very frustrating change, I probably won't bother with rush now!
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375 posts
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Post by Theatre Fan on Nov 8, 2021 12:24:47 GMT
I updated to the latest version on Android (last update 6th Nov) and checked all rush tix still available and they all showed me the seat info as usual. Are others looking on ios? X
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