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Post by talkingheads on Apr 22, 2020 11:56:26 GMT
One of my ATG refunds has been received, and another one is due to come in on Saturday if their 7 day process is true for every booking. Bit sneaky that they’re keeping the £3.65 transaction fee that you pay whilst booking but they need to make money I suppose. I got a voucher and then a few days later I got a second voucher with the £3.65 added on. They really can;t justify keeping it and legally I;m not sure they're allowed. |
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Post by floorshow on Apr 22, 2020 15:37:43 GMT
10/10 for Young Vic who have processed my GDPR compliant refund  |
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382 posts
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Post by stevemar on Apr 22, 2020 19:24:07 GMT
10/10 for Young Vic who have processed my GDPR compliant refund Hi floorshow, that’s great you got your refund. I am waiting for £172 for shows on 21 March and 30 May and have messaged them twice but got the same holding reply. When were your shows for? I should add that the NT, Almeida, Bridge and Menier were all very prompt. |
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Post by floorshow on Apr 22, 2020 21:02:01 GMT
10/10 for Young Vic who have processed my GDPR compliant refund Hi floorshow, that’s great you got your refund. I am waiting for £172 for shows on 21 March and 30 May and have messaged them twice but got the same holding reply. When were your shows for? I should add that the NT, Almeida, Bridge and Menier were all very prompt. In the future but cancelled outright. I got a cancellation mail which I replied to same day, a holding message 11 days later, another 5 days after that and the refund 15 days after that. So about a month in elapsed time. Original mail was from BO and subsequent contact from their Welcome Team account. |
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382 posts
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Post by stevemar on Apr 23, 2020 8:02:01 GMT
Thanks floorshow - one of the shows was cancelled (A Doll’s House) whilst Orfeus has been postponed. I will sit tight for now as I applied on 16 and 18 March for a refund for each show, received an acknowledgement on 27 March and basically the same acknowledgment in the last week when I chased.
EDIT: must be devine intervention. They just called me to refund within 5-7 working days.
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Post by bgarde on Apr 23, 2020 10:36:26 GMT
After waiting for a while, I emailed the Barbican this morning and received a non-automated reply that my refund will be processed within 10 days (it was for the Glass Menagerie in May).
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Post by Deleted on Apr 24, 2020 10:17:44 GMT
After waiting for a while, I emailed the Barbican this morning and received a non-automated reply that my refund will be processed within 10 days (it was for the Glass Menagerie in May). I heard back from them following my ranty tweet saying that refunds would be processed by next Friday. |
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Post by Deleted on Apr 24, 2020 10:25:06 GMT
After waiting for a while, I emailed the Barbican this morning and received a non-automated reply that my refund will be processed within 10 days (it was for the Glass Menagerie in May). I heard back from them following my ranty tweet saying that refunds would be processed by next Friday. Haha, good job. Having tried the online form, e-mail and two phone calls I tried a ranty tweet to ATG to no avail. Though in more positive news I have now had some e-mails saying they will process refunds. I just haven't had any actual refunds. But I guess this is progress?! |
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Post by partytentdown on Apr 24, 2020 11:35:20 GMT
Both Mamma Mia and The Lion King seem to only be selling tickets from September onwards, I think previously it was June.
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Post by Deleted on Apr 24, 2020 14:35:17 GMT
Both Mamma Mia and The Lion King seem to only be selling tickets from September onwards, I think previously it was June. Seems to be across the board with DMT. LW Theatres still selling from July. Well, at least Be More Chill and Joseph are. #KeepingEverythingCrossed |
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Post by talkingheads on Apr 24, 2020 16:44:23 GMT
Not theatre but all of my train tickets were booked to get to shows in London. Over six weeks after first applying for a refund, I've got almost £70 back!
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Post by Deleted on Apr 25, 2020 7:43:14 GMT
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Post by Deleted on Apr 25, 2020 8:47:48 GMT
I have some sympathy for companies that are unexpectedly finding themselves in an unprecedented situation, especially when they are simultaneously having to deal with the disruption of implementing distancing policies and home working, but it's remarkable how much worse some companies are handling it than others.
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Post by talkingheads on Apr 25, 2020 9:09:48 GMT
I have some sympathy for companies that are unexpectedly finding themselves in an unprecedented situation, especially when they are simultaneously having to deal with the disruption of implementing distancing policies and home working, but it's remarkable how much worse some companies are handling it than others. I too have sympathy but I agree. It's been long enough now that the companies who are getting things moving and sorted quickly only serve to prove how poorly set up a lot of other companies are. It means that I have no qualms getting refunds from some but more than happy to leave it as a voucher for the ones who were prompt. |
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Post by Deleted on Apr 25, 2020 9:50:22 GMT
I have some sympathy for companies that are unexpectedly finding themselves in an unprecedented situation, especially when they are simultaneously having to deal with the disruption of implementing distancing policies and home working, but it's remarkable how much worse some companies are handling it than others. Absolutely agree - comparing ATG with Delfont Mackintosh is reasonable and shows how poorly ATG is handling it. Similarly comparing the Barbican with the National or Southbank Centre shows up the problems with the Barbican's handling of this. |
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Post by n1david on Apr 25, 2020 12:11:37 GMT
Communication is the key - if I know how long I have to wait, and organisations are open about what they're doing, I'm willing to wait. Long periods of silence, and enquiries met with boilerplate, are likely to annoy me and make me more likely to think about the credit card route...
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Post by Deleted on Apr 25, 2020 14:07:14 GMT
Communication is the key - if I know how long I have to wait, and organisations are open about what they're doing, I'm willing to wait. Long periods of silence, and enquiries met with boilerplate, are likely to annoy me and make me more likely to think about the credit card route... 100% this. If ATG said very clearly: - you are entitled to a refund - this is how you get one - it is currently taking us 4/8/16/whatever etc etc weeks to issue refunds.... then it would be a completely different matter. But the way they have treated customers has been (and continues to be) abysmal, with no honesty or humility. They are also a complete shambles. Two weeks ago had a "Dear Catherine" (not me) e-mail. Followed by one next day saying was an error. Yesterday had one saying they didn't have my CC details, with an order number that wasn't even for an order that I'd made. Today another mail saying that one was sent in error. Hardiy inspires confidence. I get roughly the same number of e-mails not meant for me as ones meant for me. (I suppose at least I get some now, compared to 1st 30 days of silence). Every time I get one, I almost expect the Benny Hill theme tune to start playing. |
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Post by Deleted on Apr 25, 2020 23:04:02 GMT
Seeing as ATG's customer care telephone number is their main source of communicating with people, I suppose that means people are still having to go into work as usual if they work in their call centre?
I know that with emails most people have been working from home but it just seems weird that the call centre workers are having to go in as normal and risk contracting the virus.
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Post by Deleted on Apr 26, 2020 0:16:31 GMT
Seeing as ATG's customer care telephone number is their main source of communicating with people, I suppose that means people are still having to go into work as usual if they work in their call centre? I know that with emails most people have been working from home but it just seems weird that the call centre workers are having to go in as normal and risk contracting the virus. Ahh so in fact spoken to two (very nice) customer service staff at ATG - they are all working from home and the whole call centre operation has been established from their homes. Happened about 4 weeks ago! Think is the same for all these companies. |
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Post by clair on Apr 26, 2020 9:51:54 GMT
ATG set up a message thing on Facebook yesterday, it showed up on my feed. Message sent, now let's see how long until I get a reply and, more importantly, the refund I've already requested!
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Post by clair on Apr 27, 2020 12:42:26 GMT
ATG set up a message thing on Facebook yesterday, it showed up on my feed. Message sent, now let's see how long until I get a reply and, more importantly, the refund I've already requested! Just had a response on FB to say the refund has been processed and should take up to ten days to appear. FB response came through in under 48 hours so possibly the way to go for those still waiting! |
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Post by david on Apr 28, 2020 18:48:27 GMT
A refund from ATG on a POTO ticket for Manchester came through on my card today and whilst keeping my ticket for the same performance, I got an email from ATG giving me a £15 bar and Ambassador Lounge voucher as a thankyou (I used the "something special" quote from the ATG emails). For using my e voucher from the cancelled Beautiful tour, they gave me an additional £10 voucher for use in another booking which I've used for Dreamgirls next year.
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Post by clair on Apr 28, 2020 19:06:59 GMT
My ATG refund came through today too so aside from a few that I'm still waiting on rescheduled dates being confirmed I'm completely up to date
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Post by partytentdown on Apr 28, 2020 20:00:42 GMT
Still no word from the flippin' Barbican.
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888 posts
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Post by longinthetooth on Apr 28, 2020 23:25:20 GMT
From all the refunds I have had, my credit card is now literally that - in credit, by several hundred pounds, and more to come! I keep this card purely for theatre bookings and bits of trivia, so what on earth am I to spend it on? It will be a while before I dare book any tickets, that's for sure.
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