423 posts
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Post by schuttep on Apr 1, 2017 10:05:25 GMT
Not entirely on topic - but why does the ATG phone line keep you waiting so long? The recorded message says they're busy but they usually open greetings with an apology for waiting like it happens all the time.
If I didn't have to use ATG so much I'd give them a miss. Congrats to the Donmar for sacking them!
I book scores of ATG tix and always get the e-mails, so sorry, BurlyBeaR but this time it's personal!
However, I don't aways get the actual tickets mailed to me...
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19,774 posts
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Post by BurlyBeaR on Apr 1, 2017 10:14:27 GMT
Because despite the fact that they tell you you're calling at local rate, they still make money off the 0844 number. 0844 aren't usually included in your call package (some 08 numbers are) so you're generating revenue for your phone provider albeit at local rates. ATG will take a piece of that.
Also, they don't employ enough people.
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Post by Deleted on Apr 1, 2017 11:26:50 GMT
yes i had that issie couple of years ago, they also went through a phase of tickets never arriving
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Post by welsh_tenor on Apr 1, 2017 15:10:34 GMT
Always problems - for the Wicked 10th I ended up chasing so much I actually put a complaint in when I finally got the email confirmation and they reimbursed me £24 in phone calls!
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4,361 posts
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Post by shady23 on Apr 1, 2017 19:46:41 GMT
I've had constant problems with Atg and so many phone calls and booking problems throughout the years, they always sort things out but it's frustrating.
I always take screen shots of any bookings now.
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195 posts
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Post by tal on Jul 5, 2017 22:12:52 GMT
Opening night of Sunset Boulevard at the New Wimbledon next April going half price. Premium tickets for £27.25.
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529 posts
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Post by ruby on Jul 5, 2017 22:41:09 GMT
Opening night of Sunset Boulevard at the New Wimbledon next April going half price. Premium tickets for £27.25. Similar offer at Bristol in Jan - premium are £30. |
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2,778 posts
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Post by daniel on Jul 6, 2017 1:11:15 GMT
Also as an FYI and a massive benefit of the card...I gather it's down to the way the system is run, but logging in with an ATG card "unlocks" all available discounts that are on the system, even those that are not specifically theatre card rates. So it's not uncommon to be looking at tickets last minute and see Travelzoo, Company, Groupon, email offers and the like.
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19,774 posts
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Post by BurlyBeaR on Jul 6, 2017 5:45:19 GMT
Opening night of Sunset Boulevard at the New Wimbledon next April going half price. Premium tickets for £27.25. Similar offer at Bristol in Jan - premium are £30. And Manchester October. No premiums left but band B are half price at £23. |
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227 posts
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Post by galinda on Jan 3, 2018 16:25:09 GMT
My ATG card is due to run out soon.
Will it automatically re-new and the money be taken from my account?
Thinking of booking everything I need to and then cancelling it for a year.
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1,351 posts
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Post by CG on the loose on Jan 3, 2018 16:27:35 GMT
My ATG card is due to run out soon. Will it automatically re-new and the money be taken from my account? Thinking of booking everything I need to and then cancelling it for a year. Depends if you've got it set up to renew via direct debit (which I think was a marginally cheaper option). |
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4,156 posts
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Post by kathryn on Jan 3, 2018 17:01:51 GMT
Yes, if you did a direct debit it will. I cancelled mine as soon as I realised it had renewed itself - I did my get enough use from it last year.
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256 posts
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Post by grannyjx6 on Jan 3, 2018 23:43:55 GMT
Well I've booked Dreamgirls and Strictly Ballroom with ATG and haven't been charged a booking fee and I don't have an ATG card. I'm not sure why, but am certainly not complaining. I am registered with them though.
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227 posts
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Post by galinda on Jan 8, 2018 11:20:20 GMT
Thanks for the replies.
I finally got a reply from ATG and they said to cancel the direct debit with my bank and so ATG will know I want to cancel when they try to take the money after the renewal date.
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2 posts
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Post by jesseeverafter on Jan 11, 2018 23:08:18 GMT
Have been looking into getting this card as the Bristol Hippodrome is my regular theatre - trying to figure out if it's worth it now :/
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2,422 posts
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Post by robertb213 on Jan 12, 2018 0:15:00 GMT
ATG are running an offer, only £29.95 for the year if you sign up by 31st January 😁
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1,089 posts
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Post by tonyloco on Jan 12, 2018 0:51:48 GMT
Have been looking into getting this card as the Bristol Hippodrome is my regular theatre - trying to figure out if it's worth it now :/ I don't know what discounts the ATG card gets at the Bristol Hippodrome, but I am certain that I have been saving money buying tickets at the New Wimbledon Theatre and the Richmond Theatre using an ATG card during the past two years or so to the extent that the annual fee is more than covered. |
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2,422 posts
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Post by robertb213 on Jan 12, 2018 1:00:32 GMT
I agree, for me this membership pays for itself several times over. I use it at Milton Keynes and half a dozen London venues, and aside from saving on booking fees, there are often £5/£10/£20 off or half price deals. Plus there are perks such as discounts at the bar and free cloakrooms etc. Definitely definitely worth it in my eyes 😁
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5,053 posts
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Post by Phantom of London on Jan 12, 2018 1:30:14 GMT
Have been looking into getting this card as the Bristol Hippodrome is my regular theatre - trying to figure out if it's worth it now :/ ATG have sold my local theatre, Bromley Churchill. However it still offers terrific value for money and I more than recoup the cost of my card. For example if I see a play at Richmond I can get a day ticket with my card for £12, if it is a slow seller. As Bristol is being used as an example, you get get £10 off selected seats and swerve on the booking fee for Wicked, also you get a discount at the bar and and free clockroom, you go and see the next show Hairspray and you can get the same savings, there you have it, you’ve recouped the cost of your card in a month. |
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821 posts
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Post by ensembleswings on Jan 12, 2018 10:10:24 GMT
Have been looking into getting this card as the Bristol Hippodrome is my regular theatre - trying to figure out if it's worth it now :/ Bristol is my local/regular theatre as well and I've found the card is more than worth it. I've only had the card for two years but it's paid for itself about five times over with the discounts it's offered. Yes the discounts can vary a lot based on the production but I'd say if you visit a few times a year at least then you'd get your moneys worth from it. It can be worth it just for the no fees/postage, it might not seem like much but it can all quickly add up if you go regularly (London included) |
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1,351 posts
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Post by CG on the loose on Jan 12, 2018 11:00:01 GMT
I cover the cost of the card in saved booking fees alone (and the occasional bar discount when I remember!) - any discounted tickets I pick up on top of that are a bonus.
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5,156 posts
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Post by TallPaul on Jan 12, 2018 13:12:27 GMT
I'm pleased that everyone thinks they are saving money and getting value for money, but if theatres didn't charge patrons a fee for the privilege of giving them custom, there would be less need to join a membership scheme.
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5,156 posts
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Post by TallPaul on Jan 12, 2018 14:31:20 GMT
I'm certainly not going to disagree with you, of all monkeys, TM. I'm all for supporting the non-profit sector, though often they don't charge booking fees, I just have a particular dislike for the private equity owned ATG (as does Sarah Millican).
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19,774 posts
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Post by BurlyBeaR on Jan 12, 2018 14:52:00 GMT
Sarah who?  |
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Post by showgirl on Jan 12, 2018 15:50:23 GMT
Have to voice my dissent about the way ATG Card seems to be going: as previously noted, they seem to have moved away from discounting; such offers as they do have seem confined to things like "£5 off for members on Monday evening" which is not much of a reduction in itself and no good if you can't go on a Monday; also, though I'm on their mailing list for several venues, I NEVER receive any offers by email.
I was intrigued to learn (from a post here) last year that there is a standby offer (again, while they wouldn't want people holding off booking in the hope of using this instead, it'd be nice if they let members know), but unless you live close to a venue, you can't take advantage of it.
I appreciate that it still works well for some here and that's great, but I'm seriously wondering whether it's worth the expense for a further year.
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