Romeo & Juliet - Duke of York's Theatre

Oh, that’s good someone manage to screenshot that.
I am wondering if ATG is going to respond.

My thoughts exactly.
I do think Tom is a talented chap yet showcasing him as Romeo of WE stage is such a lazy choice.. Besides I don’t think I will be able to sit though another Lloyd production ever again..

There’s nothing to do. They’re selling a product and have every right to do what they did. They come across as a horrible company for doing it, but that doesn’t mean there’s nothing wrong with it.

Ah, so that's that. I didn't try, not particularly interested in seeing yet another Jamie Lloyd production with lazy casting amongst the Spiderman pyjamas and funkopops crowd (I know, SNOB SNOB etc.), but I might try and get a key worker front row just for the hell of it if I remember when they go on sale.

Just a thought regarding the accessibility tickets - in New York I've seen them offer young person/student tickets but they make them pick up at the box office only, and people have to show ID or proof. No proof and there's a $100 upcharge. This would definitely disincentivise abuse of the access tickets, and I reckon the box office could handle it for 60 or so tickets a night.

I think there must be something that can be done in this case. Everyone has joined the queue at the same time, but only some people can buy at the lower price, others are charged a higher price. It's basically "bad luck" for being assigned a high number in the queue and surely that's unfair. I don't know how to express this well, but hopefully you get my drift

But it’s not unfair (legally). They adjusted the prices before you got into the website. It’s not like you had a ticket for £50 in your cart and they charged you £75 - the prices were adjusted before you saw them being offered to you.

Not as tedious, I suspect, as being an ATG+ member and getting zero priority whatsoever for the privilege.

Not as tedious as queueing for 4 hours, getting a 404 error and being kicked back to the start of the queue because it's a shambles.

Seriously, do you and others on here not see any problem whatsoever with inflating the ticket prices during the presale?

I am genuinely flabbergasted that many people on here are content to be mucked about and ripped off, and then make others feel wick for having the temerity to call it out.

The ATG members do hold some responsibility, you have to vote with your feet and cancel your memberships. Companies like that only change when it hits in their pockets. I agree it's very unfair to pay for membership and not get any presale perks.

Please don’t misunderstand me. It’s an AWFUL thing to do to customers. My responses are solely responding to the assertion that “something must be done about it”.

I think the challenge here is that this scheme is for key workers and people on benefits too. There's no official definition of "key worker" and no single form of ID. My husband works in a university, the tertiary sector - is he a key worker because he works in education? I would say no and would not try and access the scheme - however, others may take a different view. If he did want to, how does he prove it? He works for a London university so an usher might accept his LSE access pass. But what about if someone presents a letter from, say, the University of Auchtermuchty? Who is supposed to check if an institution is even real?

Proving age is easy. Proving employment status, or benefits status, is more difficult.

All the complaints here are echoed every time a big tour goes on sale via Ticketmaster. In America, fans have started legal action over it.