ATG vs DMT memberships - which is better?

NeilVHughes
Swing

1,863 posts

ATG vs DMT memberships - which is better? Sept 27, 2019 20:03:02 GMT via mobile

Post by NeilVHughes on Sept 27, 2019 20:03:02 GMT

ATG membership for £25 has been resurrected and now available till the 10th Oct.

Assuming it is open to everyone.

Deleted

0 posts

ATG vs DMT memberships - which is better? Nov 14, 2019 7:04:48 GMT

Post by Deleted on Nov 14, 2019 7:04:48 GMT

I'm trying to book for Trafalgar Studios via ATG and it whacks on a transaction fee despite me being logged in to my account. Is that normal for Trafalgar Studios as it's not actually an ATG theatre any more? The membership site says "no transaction fees on all shows" though! Anyone managed to book for Trafalgar without a transaction fee, or got it refunded later?

Thanks!

showgirl
Leading Player

3,578 posts

ATG vs DMT memberships - which is better? Nov 14, 2019 9:24:28 GMT

Post by showgirl on Nov 14, 2019 9:24:28 GMT

I was charged last time I booked for the Trafalgar and had a battle with ATG to get my £3.50 back. Apparently there is now no way of avoiding a fee - not even if booking in person, I was told when I called in to ask. So I don't go there any more.

Deleted

0 posts

ATG vs DMT memberships - which is better? Nov 14, 2019 9:37:37 GMT

Post by Deleted on Nov 14, 2019 9:37:37 GMT

Thanks for that. In that case I'll book and then try having an argument later!

Deleted

0 posts

ATG vs DMT memberships - which is better? Nov 14, 2019 11:56:20 GMT via mobile

Post by Deleted on Nov 14, 2019 11:56:20 GMT

Nov 14, 2019 9:24:28 GMT showgirl said:

I was charged last time I booked for the Trafalgar and had a battle with ATG to get my £3.50 back. Apparently there is now no way of avoiding a fee - not even if booking in person, I was told when I called in to ask. So I don't go there any more.

The trafalgar studios website says

All tickets purchased by phone or online at atgtickets.com incur a £3.50 per transaction fee. Per ticket booking fees may also be payable. There is no booking fee when booking in person at the box office.

So maybe this has changed?

showgirl
Leading Player

3,578 posts

ATG vs DMT memberships - which is better? Nov 15, 2019 5:00:20 GMT

Post by showgirl on Nov 15, 2019 5:00:20 GMT

Nov 14, 2019 11:56:20 GMT @xanderl said:

Nov 14, 2019 9:24:28 GMT showgirl said:

I was charged last time I booked for the Trafalgar and had a battle with ATG to get my £3.50 back. Apparently there is now no way of avoiding a fee - not even if booking in person, I was told when I called in to ask. So I don't go there any more.

The trafalgar studios website says

All tickets purchased by phone or online at atgtickets.com incur a £3.50 per transaction fee. Per ticket booking fees may also be payable. There is no booking fee when booking in person at the box office.

So maybe this has changed?

Maybe, and it would be great if it had. Not only does it deter people from booking but it's another of those disproportionate fees which clobbers people (like me!) booking a single, cheapish ticket. A pain to have to go back to check though, and then perhaps to book: further reports welcome.