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Post by Deleted on Sept 15, 2017 12:53:43 GMT
Has anyone had updates on their ticket situation? I'm curious about those people who booked in the original proper opening period (i.e. between 7-20th Dec), who are now scheduled to see a preview performance, unless those are being changed too? I know the original opening night tickets have been basically auto-transferred to the new opening night, but I've not heard about everyone else, and where they're moving people to. I'm going on 11 Dec and my date is unchanged. It was supposed to be after opening night but is now a preview, so I've been given a £10 refund per ticket. Same for me - I'm going on the 9th, which was meant to be the first Saturday evening after previews and is now the first Saturday evening full stop!
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Post by daniel on Sept 15, 2017 22:00:06 GMT
So I requested a refund for my second round of cancelled tickets, and it came through today. 4 days. Just as an FYI for people waiting
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Post by ali973 on Sept 16, 2017 8:26:15 GMT
I haven't received my new dates yet. I called TM a few days after filling in the form and they said that it'll take 10-14 working days to reallocate.
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Post by fiyero on Sept 16, 2017 22:19:47 GMT
Someone on a Facebook group mentioned that if you request the receipt for your cancelled date it shows the new ticket details, mine shows I got my 3rd choice date. Not sure how safe it is to rely on until we get the email.
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Post by sophie92 on Sept 17, 2017 14:47:49 GMT
Someone on a Facebook group mentioned that if you request the receipt for your cancelled date it shows the new ticket details, mine shows I got my 3rd choice date. Not sure how safe it is to rely on until we get the email. If this does turn out to be correct, I've been moved from 2nd to last row Dress on the centre aisle to 2nd row Dress on the very outer aisle, and I'm not sure I'm happy with that. It's for my first choice date, but I booked the seats I had originally because I wanted to be as central as I could get, and I'd be surprised if these new seats aren't somewhat restricted.
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Post by danb on Sept 17, 2017 15:42:41 GMT
Someone on a Facebook group mentioned that if you request the receipt for your cancelled date it shows the new ticket details, mine shows I got my 3rd choice date. Not sure how safe it is to rely on until we get the email. If this does turn out to be correct, I've been moved from 2nd to last row Dress on the centre aisle to 2nd row Dress on the very outer aisle, and I'm not sure I'm happy with that. It's for my first choice date, but I booked the seats I had originally because I wanted to be as central as I could get, and I'd be surprised if these new seats aren't somewhat restricted. Is your purse too big for your fifty pound notes? Are your diamond shoes too tight? 😂 I wonder if this tells us where the additional seats have been fitted in?
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Post by shady23 on Sept 17, 2017 15:47:46 GMT
How do you request a receipt?
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Post by foxa on Sept 17, 2017 15:49:24 GMT
I just tried this and it looks like I got (I think) my third choice date. I was previously Dress Row L Seats 8-9 and am now Royal (is there even a section called Royal? Or are they trying to butter me up ;-) ) 39-40. But we'll see once it's all been confirmed.
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Post by sophie92 on Sept 17, 2017 15:52:16 GMT
How do you request a receipt? If you go into your Ticketmaster account, in the My Tickets section there should be options for Order Details and Print Receipt, you want the latter.
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Post by cmj on Sept 17, 2017 15:58:01 GMT
If this does turn out to be correct, I've been moved from 2nd to last row Dress on the centre aisle to 2nd row Dress on the very outer aisle, and I'm not sure I'm happy with that. It's for my first choice date, but I booked the seats I had originally because I wanted to be as central as I could get, and I'd be surprised if these new seats aren't somewhat restricted. Is your purse too big for your fifty pound notes? Are your diamond shoes too tight? 😂 I wonder if this tells us where the additional seats have been fitted in? Think this was uncalled for. When people save up to spend a lot of money on a ticket they are entitled to be peeved if they end up getting a restricted view when they originally chose an unrestricted view seat.
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Post by alison on Sept 17, 2017 16:11:35 GMT
Someone on a Facebook group mentioned that if you request the receipt for your cancelled date it shows the new ticket details, mine shows I got my 3rd choice date. Not sure how safe it is to rely on until we get the email. Nothing showing for me at all, it just gives me the cancelled receipt with my old order details.
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Post by dizzieblonde on Sept 17, 2017 16:16:00 GMT
I just tried this and it looks like I got (I think) my third choice date. I was previously Dress Row L Seats 8-9 and am now Royal (is there even a section called Royal? Or are they trying to butter me up ;-) ) 39-40. But we'll see once it's all been confirmed. Dress Circle and Royal Circle tend to be used interchangeably. I've never known an Upper Circle to be called the 'Royal', depending on the number of levels, the upper circle can be the balcony, or the upper and balcony can be separate levels. In a three tier theatre (and I'm presuming the Victoria Palace remains just 3 tiers), I'm expecting Stalls, Royal/Dress Circle and then Upper/Grand Circle/Balcony - but I wouldn't be surprised to see a rebranding of the tiers, along with everything else!
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Post by alece10 on Sept 17, 2017 16:19:51 GMT
Ive just tried it and wish I hadn't as I have been given my 3rd choice of date (not a problem) but have been moved from Row J10 of the stalls to N43 which according to the provisional plan means ive moved from the last row of the 1st block to the 2nd block and one seat from the end so 4 rows further back and a most definite side view. Will have to wait and see if that is the case. Guess there will be no point in complaining as they will say it was the best they could do all things considered but I don't want to move further back into the run
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Post by foxa on Sept 17, 2017 16:26:58 GMT
I just tried this and it looks like I got (I think) my third choice date. I was previously Dress Row L Seats 8-9 and am now Royal (is there even a section called Royal? Or are they trying to butter me up ;-) ) 39-40. But we'll see once it's all been confirmed. Dress Circle and Royal Circle tend to be used interchangeably. I've never known an Upper Circle to be called the 'Royal', depending on the number of levels, the upper circle can be the balcony, or the upper and balcony can be separate levels. In a three tier theatre (and I'm presuming the Victoria Palace remains just 3 tiers), I'm expecting Stalls, Royal/Dress Circle and then Upper/Grand Circle/Balcony - but I wouldn't be surprised to see a rebranding of the tiers, along with everything else! That's what I was thinking. I just went down to my husband and said Royal can't be worse than Dress can it? He was like, 'No that would make a mockery of the idea of royalty.' ;-) If it is where I think it is, it should be fine. A little more to the side, but closer.
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Post by showoff on Sept 17, 2017 16:39:06 GMT
Is your purse too big for your fifty pound notes? Are your diamond shoes too tight? 😂 I wonder if this tells us where the additional seats have been fitted in? Think this was uncalled for. When people save up to spend a lot of money on a ticket they are entitled to be peeved if they end up getting a restricted view when they originally chose an unrestricted view seat. I half agree with you, however considering what is going on with this, keeping the same row is basically the best result you are going to get, people are not getting similar seats at all, so, although this is less than ideal, it seems to be something everyone is going to have to put up with to some degree.
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Post by Steffi on Sept 17, 2017 16:51:10 GMT
Someone on a Facebook group mentioned that if you request the receipt for your cancelled date it shows the new ticket details, mine shows I got my 3rd choice date. Not sure how safe it is to rely on until we get the email. Nothing showing for me at all, it just gives me the cancelled receipt with my old order details. Same here.
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Post by danb on Sept 17, 2017 17:14:18 GMT
Is your purse too big for your fifty pound notes? Are your diamond shoes too tight? 😂 I wonder if this tells us where the additional seats have been fitted in? Think this was uncalled for. When people save up to spend a lot of money on a ticket they are entitled to be peeved if they end up getting a restricted view when they originally chose an unrestricted view seat. Surely it is down to personal preference? I'd much rather be fifteen or so rows further forward than a little bit side on. Isn't the set pretty much wide open anyway? Apologies if you chose to take offense to my light hearted comment. Hopefully it will not affect you going forward, and I hope you thoroughly enjoy the show.
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Post by dizzieblonde on Sept 17, 2017 17:24:20 GMT
Dress Circle and Royal Circle tend to be used interchangeably. I've never known an Upper Circle to be called the 'Royal', depending on the number of levels, the upper circle can be the balcony, or the upper and balcony can be separate levels. In a three tier theatre (and I'm presuming the Victoria Palace remains just 3 tiers), I'm expecting Stalls, Royal/Dress Circle and then Upper/Grand Circle/Balcony - but I wouldn't be surprised to see a rebranding of the tiers, along with everything else! That's what I was thinking. I just went down to my husband and said Royal can't be worse than Dress can it? He was like, 'No that would make a mockery of the idea of royalty.' ;-) If it is where I think it is, it should be fine. A little more to the side, but closer. I agree with your husband! If the Queen wouldn't be seated up in the 2nd tier of a theatre (the horror!), then the level she would sit at is the one they call the 'Royal Circle'! I am, however, thinking that there could be all sorts of confusion, with people having previously booked tickets listed as the Dress Circle (as is on my tickets), arriving to discover there's no such thing as the Dress Circle! Hopefully the ushers are clued up to this discrepancy, if they have changed the tier names, and ensure people are directed to the right parts of the theatre.
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Post by dizzieblonde on Sept 17, 2017 17:36:58 GMT
It all depends on the rebuild, and how things like the proscenium arch are sited. I am hopeful that a total rebuild of an entire theatre, both front and back, shouldn't actually reduce the number of seats in the theatre that have good views of the stage. A massive refurb from the bottom up would have even allowed them to improve the rake, perhaps remove obstructive theatre fittings, if possible and, of course, refit the entire theatre with better, brand new seats. If this is a good project (and, other than the p*ss-poor time management, it appeared to be a thoughtful and decent restoration and improvement plan), then the theatre should be a better one than before, to watch a show in. Fingers crossed that we get our first glimpse of a (mostly) completed theatre in the next month or so. I wonder when they'll release the theatre seating plan - perhaps once they've sorted out all of these ticket issues, and then know how many tickets they still have to sell. I can't imagine that there will be too many left - although those premium block tickets aren't likely to be being sacrificed to seat displaced lower tier ticket holders. People will likely be given the same, equivalent or very slightly worse seat options. I'd be surprised to hear about anyone who got a surprise upgrade in their seat quality, in the Great Ticket Shift!
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Post by showoff on Sept 17, 2017 18:09:45 GMT
Think this was uncalled for. When people save up to spend a lot of money on a ticket they are entitled to be peeved if they end up getting a restricted view when they originally chose an unrestricted view seat. I half agree with you, however considering what is going on with this, keeping the same row is basically the best result you are going to get, people are not getting similar seats at all, so, although this is less than ideal, it seems to be something everyone is going to have to put up with to some degree. Ooops, just read they've been bumped from second to last row, to second row in dress. This is surely an upgrade if anything, even if it's now on the side. Although if you phone up to complain about it, no doubt they'll quite be happy to exchange for seats further back, no doubt the biggest complaint will be those who were near the front being moved towards the back.
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Post by sophie92 on Sept 17, 2017 18:30:23 GMT
I half agree with you, however considering what is going on with this, keeping the same row is basically the best result you are going to get, people are not getting similar seats at all, so, although this is less than ideal, it seems to be something everyone is going to have to put up with to some degree. Ooops, just read they've been bumped from second to last row, to second row in dress. This is surely an upgrade if anything, even if it's now on the side. Although if you phone up to complain about it, no doubt they'll quite be happy to exchange for seats further back, no doubt the biggest complaint will be those who were near the front being moved towards the back. It's the issue of being moved to seats that are potentially going to have a restricted view. Obviously no-one can say for certain either way at the moment, and I hope that in the refurb they'll have thought about minimising restrictions. I'm grateful to have tickets at all, but I'm not going to pretend that it won't be disappointing if I end up with a restricted view, when I booked my original seats in order to have a 'full' view of the stage/set. Anyway, these new seats aren't even definite yet, and wherever I'm sat I can't know what the view will be like until I'm actually in the seat, so I shall just hope for the best.
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Post by showoff on Sept 17, 2017 20:31:42 GMT
Ooops, just read they've been bumped from second to last row, to second row in dress. This is surely an upgrade if anything, even if it's now on the side. Although if you phone up to complain about it, no doubt they'll quite be happy to exchange for seats further back, no doubt the biggest complaint will be those who were near the front being moved towards the back. It's the issue of being moved to seats that are potentially going to have a restricted view. Obviously no-one can say for certain either way at the moment, and I hope that in the refurb they'll have thought about minimising restrictions. I'm grateful to have tickets at all, but I'm not going to pretend that it won't be disappointing if I end up with a restricted view, when I booked my original seats in order to have a 'full' view of the stage/set. Anyway, these new seats aren't even definite yet, and wherever I'm sat I can't know what the view will be like until I'm actually in the seat, so I shall just hope for the best. The boost you have from being near the front will most likely far outweigh being central at the back. The view at the very back is usually obstructed anyway, because there are just so many people in front of you, not to mention people getting up and down during the show, which you get a lot more of in these more popular, far reaching musicals.
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Post by samjane92 on Sept 19, 2017 12:33:22 GMT
My receipt has literally been updated today, despite having booked with my DMT+ membership before most. What a long 11 day wait that was. I got first choice date and time but have been moved from stalls P5-8 to Royal J34-37, so a downgrade for two of the seats it seems. Although the same price band a very different view. Shame considering the inconvenience of having to move travel plans but at least we are still seeing it I suppose.
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Post by alece10 on Sept 19, 2017 13:45:41 GMT
My move is same price band. Top price stalls but it's further back and right at the side and my 3rd choice of date. I would have expected similar or better alternative to be honest. But guess we are dealing with Ticketmaster and not John Lewis or M&S as far as customer service is concerned and difficult circumstances.
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Post by danb on Sept 19, 2017 14:12:35 GMT
I do feel that those affected are meant to feel grateful that this is being done for them, like it is somehow their own fault. At the end of the day, someone has dropped a bollock somewhere and either under-estimated a timescale or hit an unforseen problem. You would hope that the required surveys, asbestos checks etc had been done prior to a build schedule being written so as to minimize any changes. Are we to feel pleased that at least a 'cock-up' buffer had been put in place should a delay arise so that people are not without tickets at all? I see now that it was actually quite insensitive of me to joke further back about someone being unhappy about being moved forward as a result of the changes.
Yes it is very clever that they have at least partially forseen the possibility of this happening and put a semi-effective 'save' in place, but it does not take into account the other expenditure required to visit London for the theatre by many. All of that lovely ticket money has been sat in a high interest off shore account/dodgy ponzi scheme somewhere earning the production money, whilst leaving the customer out of pocket. I think they have been taking tips from Ryanair...
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