249 posts
|
Post by theinvisiblegirl on Sept 8, 2017 12:38:44 GMT
This is the third show/ concert I've had cancelled since Monday! It's clearly not my week.
|
|
1,069 posts
Member is Online
|
Post by andrew on Sept 8, 2017 12:38:59 GMT
Whilst I know I can't and shouldn't be, I am flipping annoyed at this. I booked a Saturday night two weeks into the run, got my absolute ideal seats, sorted my rota, declined a family holiday because of this ticket. It's not a first preview that's cancelled, it's nowhere near it, for a show that is running in 3 cities already. Obviously the delay is the building not the show, and I'm a bit perturbed that in planning this out an appropriate period of contingency emptiness wasn't catered for to buffer delays like this. I haven't been rescheduled yet but have got the email, I've put in for dates further down the line which aren't as convenient, and I will be voicing my dissatisfaction strongly if the seats I'm automatically re-allocated aren't what I'd choose.
|
|
2,051 posts
|
Post by infofreako on Sept 8, 2017 12:41:43 GMT
Happy with that change for the new first preview date. It will actually suit me slightly better
|
|
4,361 posts
|
Post by shady23 on Sept 8, 2017 12:44:23 GMT
I'm gutted as had non refundable travel from Newcastle booked already. Thankfully not hotel yet but if they'd been a week later... More annoying is the booking leave at work thing and I'm not work this week so can't check when I can do so have just had to pick any three dates and hope for the best!
|
|
26 posts
|
Post by cmj on Sept 8, 2017 13:03:28 GMT
I can see absolute chaos looming. All very well automatically moving some dates but not to different days of the week. Some people are scheduled to work some evenings so will have deliberately chosen dates when they could go. We avoided first week of previews because we have been burned before.Treated ourselves to high price tickets because we had very good mid row stalls- waiting to see what we are now offered, but says it could take 10 working days to get back to us.
|
|
716 posts
|
Post by indis on Sept 8, 2017 13:09:48 GMT
stupid question in this chaos - how can they give new tickets to the poor people who booked the first shows that are now cancelled ? thought all shows until july or something are sold out? are their additional shows now in december or january for the ones who booked the first shows? otherwise the show is already sold out until summer next year?
|
|
|
Post by Deleted on Sept 8, 2017 13:12:27 GMT
They didn't put all the seats on sale at first. They always said they were going to keep some aside for when the building work is finished and the seating plan formalised. Although hearing that some people are being moved to equivalent or better seats, I'm now suspicious that they kept a certain number of seats off sale just in case this happened, hoping they'd just be able to quietly release them for sale in October and no one would be any the wiser.
|
|
2,051 posts
|
Post by infofreako on Sept 8, 2017 13:12:34 GMT
stupid question in this chaos - how can they give new tickets to the poor people who booked the first shows that are now cancelled ? thought all shows until july or something are sold out? are their additional shows now in december or january for the ones who booked the first shows? otherwise the show is already sold out until summer next year? They always said there would be another release of tickets once the seating plan was finalised so not everything went on sale. The statement today says it was a large number of seats that were held back. Whatever is left from those unsold seats will now go on sale in October.
|
|
1,180 posts
|
Post by nash16 on Sept 8, 2017 13:24:14 GMT
We booked into the 18th of December but have just got an email saying we have to move.
Nowhere near Preview period, but we still have to shift??
I'm guessing it's to now accommodate the Preview bookers?
Anyone else had this?
The weird thing is they say Please give 3 dates you can make that aren't the 18th, and the selection are all earlier than our original booking date?
|
|
1,811 posts
|
Post by stevej678 on Sept 8, 2017 13:33:49 GMT
Just got an email for the 15th December performance saying that since this is now classed as a preview, a small refund will be made. The refund amount is determined by the cost of the original tickets .
|
|
|
Post by Deleted on Sept 8, 2017 13:35:50 GMT
The 18th is now a preview where previously it had been an ordinary show, maybe that's why. I'd wonder if they've decided to try moving people who'd booked non-previews to 1) not risk the wrath of people who'd booked non-previews on purpose and/or 2) not have to give partial refunds to people who paid full price and now find themselves at a preview, except if they're offering to slot you in sooner then... well, I don't even know anymore. That's an odd thing to do!
|
|
716 posts
|
Post by indis on Sept 8, 2017 13:36:45 GMT
ah ok thanks
|
|
5,067 posts
Member is Online
|
Post by Being Alive on Sept 8, 2017 13:39:37 GMT
Yup just been credited £10 per ticket for my booking on 11th Dec which is now a preview ...
|
|
|
Post by Deleted on Sept 8, 2017 13:39:56 GMT
Also just got the email offering a partial refund, very efficient!
|
|
249 posts
|
Post by theinvisiblegirl on Sept 8, 2017 13:40:48 GMT
We booked into the 18th of December but have just got an email saying we have to move. Nowhere near Preview period, but we still have to shift?? I'm guessing it's to now accommodate the Preview bookers? Anyone else had this? The weird thing is they say Please give 3 dates you can make that aren't the 18th, and the selection are all earlier than our original booking date? Is the 18th now press night?
|
|
|
Post by Deleted on Sept 8, 2017 13:42:11 GMT
Nope, the 21st.
|
|
8,031 posts
|
Post by alece10 on Sept 8, 2017 13:43:47 GMT
We booked into the 18th of December but have just got an email saying we have to move. Nowhere near Preview period, but we still have to shift?? I'm guessing it's to now accommodate the Preview bookers? Anyone else had this? The weird thing is they say Please give 3 dates you can make that aren't the 18th, and the selection are all earlier than our original booking date? Is the 18th press night? Might explain why as they could be taking all the seats back. Someone must have a massive excel spreadsheet at Ticketmaster
|
|
2,774 posts
Member is Online
|
Post by daniel on Sept 8, 2017 13:44:38 GMT
My first preview tickets have been automatically transferred to the new first preview. Exact same seats in the front stalls. Very efficiently done.
Just debating whether to exchange or refund my second booking. I'm already going in February and June (as well as now December), so not sure I need the 4th trip!
|
|
|
Post by Deleted on Sept 8, 2017 13:48:41 GMT
A lot of the questions that people are asking are answered in the official statement: www.hamiltonthemusical.co.uk/news Not all seats were put on sale to begin with and the new press night is 21st December. The only mystery is why someone might be moved from 18th December, particularly earlier.
|
|
642 posts
|
Post by Stasia on Sept 8, 2017 13:48:58 GMT
The 18th is now a preview where previously it had been an ordinary show, maybe that's why. I'd wonder if they've decided to try moving people who'd booked non-previews to 1) not risk the wrath of people who'd booked non-previews on purpose and/or 2) not have to give partial refunds to people who paid full price and now find themselves at a preview, except if they're offering to slot you in sooner then... well, I don't even know anymore. That's an odd thing to do! As posted earlier, they use 18th to move all the people from the "new opening night" day. And they relocating the 18th bookers individually instead of doing the same with the "new opening night" ticket holders. the question Why the hell make it so uneasy stays.
|
|
1,180 posts
|
Post by nash16 on Sept 8, 2017 14:02:52 GMT
The 18th is now a preview where previously it had been an ordinary show, maybe that's why. I'd wonder if they've decided to try moving people who'd booked non-previews to 1) not risk the wrath of people who'd booked non-previews on purpose and/or 2) not have to give partial refunds to people who paid full price and now find themselves at a preview, except if they're offering to slot you in sooner then... well, I don't even know anymore. That's an odd thing to do! They would both make sense, thank you for that. Gosh, it's a mad mess now so it is.
|
|
236 posts
|
Post by wicked on Sept 8, 2017 14:09:09 GMT
forgive me if this has been posted already!
|
|
|
Post by Deleted on Sept 8, 2017 14:09:25 GMT
This is why I don't buy into the whole hype of things and book for early in a run, I always get nervous of this kinda thing happening and all the faff of it.
Sorry to those affected!
|
|
13 posts
|
Post by oysterman55 on Sept 8, 2017 15:04:13 GMT
Does anyone have the updated seating chart for the theatre, as used during the booking process last January?
|
|
8,031 posts
|
Post by alece10 on Sept 8, 2017 15:08:44 GMT
Does anyone have the updated seating chart for the theatre, as used during the booking process last January? Don't think there was one. The system chose our seats for us.
|
|