677 posts
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Post by westendcub on Feb 28, 2019 15:57:48 GMT
I’m going in November & then again in December with Trekkie Monster!!
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3,334 posts
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Post by Dr Tom on Feb 28, 2019 16:05:44 GMT
Just got through the queue again. Lots of availability for the new January dates. Surprised they didn't hike the ticket prices.
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836 posts
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Post by stuartmcd on Feb 28, 2019 16:06:47 GMT
Finally got through and managed and booked seats for the end of November. Saturday matinees have pretty much no tickets left.
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Post by Deleted on Feb 28, 2019 16:16:52 GMT
The wait initially said over 2.5 hours but actually only took 45 mins.
Plenty of availability when I got in, but I'm not prepared to pay £80 for a Royal Circle seat or £50 to sit in the Upper Circle, so I've gone for a cheap Balcony seat with nothing behind so I can lean forward if needed. Last week of previews so hopefully the show will be fairly tight by then!
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Post by dontdreamit on Feb 28, 2019 16:35:12 GMT
Anyone else fed up of feeling like the least important person in this triangle? People that work are unlikely to be free at midday to Tw*t about with multiple windows! Most successful likely to be teenagers with hours of free time to tweet about it whilst they’re doing it...grrrr. Tab left open whilst phone unlocked, but sends you back to the start if your phone locks. Rubbish. Like last week with Sweet Charity tickets- I happened to have a day off (coincidental) so was able to get a ticket after a long queue. Had it been today, I wouldn’t have been able to do anything until after work. |
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8,107 posts
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Post by alece10 on Feb 28, 2019 16:46:24 GMT
Dear god that was an absolute nightmare. I need therapy now!
Day started when I got my access just after 12 noon. 2.5 hours in queue, found a seat for 4th preview but couldn't book it as had forgot my password and by the time the reset e mail came through I had been timed out, plus I had just finished work.
Got home an hour later, logged on again, changed password, 2.5 hours wait again but that turned out to only be about an hour.
Then couldn't find any aisle seat in stalls available until way into November, then only really rear stalls. 3 times I clicked on a seat and each time it said that the seat had now gone so back to scratch and, of course, the usual problem of 2 seats available and wouldn't let me take 1.
Finally got a seat for 2nd December which is far later than what I wanted but at least its Aisle and in row J.
All this for a musical that no one has heard of apart from us lot. (Oh and I think the Hamilton fans as they are all talking about it on Facebook)
I should just really go and see rubbish shows that no one wants to see to be able to have stress free booking and choice of seats.
Early Christmas present for me then!
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17 posts
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Post by lakeside on Feb 28, 2019 16:46:27 GMT
Well after a twenty minute late email, having to abandon the queue, reaching the booking page but being forced to rejoin the queue because I'd been away from my desk for too long, I finally managed to book the date and seat I wanted, hurrah!
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4,155 posts
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Post by kathryn on Feb 28, 2019 17:04:07 GMT
Got through the queue and then kicked out when I picked a date. Meh. I'm not that keen to see it - think I might take my chances later on.
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781 posts
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Post by latefortheoverture on Feb 28, 2019 17:04:19 GMT
Queue just took me about 10 minutes after saying it would be over an 45 minutes
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Post by Deleted on Feb 28, 2019 17:08:24 GMT
I’m going in November & then again in December with Trekkie Monster!! I can’t wait my favourite cub! |
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371 posts
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Post by sam22 on Feb 28, 2019 17:16:26 GMT
If people, like me, gave up earlier you may wish to try now. I just got through in fifteen minutes. I've got five tickets for Friday matinee on 27 December. Quite a lot for that day available. Struggling with all Saturdays for more than one ticket together!
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8,107 posts
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Post by alece10 on Feb 28, 2019 17:51:56 GMT
So is this going to be the show of 2019?
I don't remember people talking of queues and struggles getting tickets for Come from Away and Waitress.
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Post by danb on Feb 28, 2019 18:16:34 GMT
Set the queue going on my phone as I left work (2hrs apparently) and had to pull over on the mway 35 mins later to do the paying. Nice dress cirlcle side seats in early November!
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2,384 posts
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Post by theatreian on Feb 28, 2019 18:52:21 GMT
Yes I got mine for the date I wanted in November. Fitting it in between Sarah Brightman and the Les Mis concert.
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Post by welsh_tenor on Feb 28, 2019 19:02:00 GMT
Now the dust has settled I’m really glad I got some tickets despite the awful situation!
I’ll wait for the flurry to die down then might wait for payday and book a couple of matinees with my ticket allocation before general sale.
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5,817 posts
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Post by mrbarnaby on Feb 28, 2019 19:03:35 GMT
I got through in 5 mins with no issues.
Slightly shocked that virtually all of the stalls and circle are £100+ but I really shouldn’t be surprised by the producers greed.
This will be one hot ticket.
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Post by iamamazing on Feb 28, 2019 19:21:13 GMT
Finally got my tickets for November as a bday present to myself 😍
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131 posts
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Post by eliza on Feb 28, 2019 20:51:03 GMT
Got charged £35 for a ticket I don't have because my browser messed up when processing my card! I went back and got a £15 very restricted view ticket.
I can get the £35 back, right?
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637 posts
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Post by AddisonMizner on Feb 28, 2019 20:53:49 GMT
Managed to book some tickets for one of the dates during the Christmas Period. Clicked on the priority booking link this evening, and got in within a couple of minutes. This is one show that I really want to see, so am excited!
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Post by welsh_tenor on Feb 28, 2019 20:59:23 GMT
Got charged £35 for a ticket I don't have because my browser messed up when processing my card! I went back and got a £15 very restricted view ticket. I can get the £35 back, right? If the sale failed at the payment stage the booking usually gets held, call the box office and they can proceed with the sale or release the tickets for you. If the booking did complete you won’t usually get a refund as they’re sold non-refundable so you’d have to transfer it to another date/show. Given all the issues today though you’d hope they’d refund as their systems were terrible! |
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131 posts
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Post by eliza on Feb 28, 2019 21:02:11 GMT
Got charged £35 for a ticket I don't have because my browser messed up when processing my card! I went back and got a £15 very restricted view ticket. I can get the £35 back, right? If the sale failed at the payment stage the booking usually gets held, call the box office and they can proceed with the sale or release the tickets for you. If the booking did complete you won’t usually get a refund as they’re sold non-refundable so you’d have to transfer it to another date/show. Given all the issues today though you’d hope they’d refund as their systems were terrible! Thank you! If it's gone through and I end up with the seat that's fine, the £15 ticket is for a different date so happy just to go twice, I just want the money back if I don't have a seat. |
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1,083 posts
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Post by andrew on Feb 28, 2019 21:17:45 GMT
They’re a private enterprise and they can do what they like, but based on what I’ve seen here and on social media, this was a messy event. Queue-it are better, even ticketmaster are smoother.
A queuing system that doesn’t work on mobile phones? People getting booted out as soon as they reach the end of the queue, and then having to start again? Getting kicked out whilst tickets are already in the basket?
I don’t understand why this was done in a way poorer than even previous DMT booking extravaganzas, never mind poorer than any of their competitors.
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1,736 posts
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Post by fiyero on Feb 28, 2019 21:17:52 GMT
Just got home, thought I'd have a look see what is going on and got straight on. Got carried away and booked 2 tickets!
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313 posts
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Post by macksennett on Feb 28, 2019 21:22:50 GMT
I did get the link at 12.15 but couldn’t get on site on my mobile. Eventually got on pc but the only decent stalls seats left for the date I wanted were premium prices. I refuse to pay those so didn’t purchase!
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Post by Deleted on Feb 28, 2019 21:55:37 GMT
So I didn't get tickets. Today has proven my frustration with DMT's website, and queues.
Not only did my booking link arrive very late into the day, all of the seats on potential days I could go were premium. I refuse to pay those prices so I just left it there.
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