Bat Out Of Hell Singalong - Ticketmaster Hell

Maybe try contacting the show/Dominion box office directly and see if they'll do anything to help?

People who booked directly with the theatre apparently received an email about the singalong performances offering them the option of changing their tickets for another date so they may be sympathetic. You aren't the only person with this problem (unless this is also you?!)

For purely selfish reasons I'd like you to go just so you can feed back to us the horrors.

Thanks everyone this is really helpful. I've gone back to Ticketmaster on the basis of your comments and await their response.

Hell the speed Ticketmaster move, news that Bat is on stage might not have reached them yet....

I've tried canceling events with Ticketmaster in the UK and the US, and I've had good luck with both. The UK cancellation policy (Hamilton) allows you to cancel with no prior notice. My US ticket specifically said no cancellation for any reason, but I emailed them a sob story and they decided to fully refund me.

Their website does only list the Evening show as a singalong performance: www.nederlander.co.uk/whats-on/bat-out-of-hell/dates?from=2018-10-01&to=2018-10-31

Thanks!

Thanks for the clarification.

Surely it's a producer thing. Ticketmaster's general MO is "no refunds unless the event is cancelled or materially altered", but when Cameron Mackintosh went to them and said "I've got this HELLA HIT SHOW coming and I reckon you're the lads who can help me institute measures to defeat touts, would you be willing to personalise the T&Cs for this show (including offering refunds) in return for getting a li'l taste of ALL THE MONEY that people are going to pay for it?", it seems they were very willing to adapt in this individual case.

By the by, if they're being tricksy about refunding a Sing-Along ticket, cite "material alterations". They say they won't refund for understudies, rain, changes to the support act, an individual band member being poorly, bands dropping out of a festival line-up, the event finishing early if most of it was completed, or a delayed start. So to go from "just the cast will be singing" to "the entire audience will be bellowing along" isn't something they've already covered their arses from.

www.ticketmaster.co.uk/legal/purchase.html