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Post by woobl on Apr 24, 2020 13:03:11 GMT
Hmm. Aren't all the performance dates off by a day? The 20th June next year is on a Tuesday, not a Monday so surely that puts all dates off?
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Post by fiyero on Apr 24, 2020 13:38:02 GMT
Hmm. Aren't all the performance dates off by a day? The 20th June next year is on a Tuesday, not a Monday so surely that puts all dates off? Yes, it will be one day earlier next year. I’m going on August 14th instead of 15th |
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Post by anthem on Apr 24, 2020 14:17:50 GMT
Any idea what’s happening with the tour?
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655 posts
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Post by ptwest on Apr 27, 2020 12:09:26 GMT
I wonder if the box office will allow me to get a partial refund. I had 4 tickets booked for this year but only want to use 2 of them for next year. Time will tell I guess!
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Post by Sam on Apr 27, 2020 12:45:54 GMT
I wonder if the box office will allow me to get a partial refund. I had 4 tickets booked for this year but only want to use 2 of them for next year. Time will tell I guess! Not with the Apollo, but with a Lady Gaga concert that was rescheduled, the place I got the tickets from wouldn't let me cancel part of my order, so I ended up cancelling the whole lot and re-buying the amount I now needed. Managed to get slightly better seats too. They often take an all or nothing approach to cancellations. |
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Post by tommy123 on Apr 27, 2020 18:11:49 GMT
I assume the whole tour is being put off till 2021. Mayflower was originally due to have the show in February 2021 but that has been postponed till September so I imagine they will be aiming to start April 2021!
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655 posts
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Post by ptwest on Apr 28, 2020 19:23:23 GMT
I wonder if the box office will allow me to get a partial refund. I had 4 tickets booked for this year but only want to use 2 of them for next year. Time will tell I guess! An update - I booked through See tickets and less than 24 hours after responding to their initial request they have sorted it. Really pleased with the service. |
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Post by theatregeek on Apr 29, 2020 9:03:16 GMT
Having said Eventim were quick to refund me, they did deduct £9 per ticket from the refunded amount. When I got my Evita refund I got the whole amount back. I mustn't really grumble considering the bigger picture but just shows how the two different companies dealt with the cancellations.
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Post by danb on Apr 29, 2020 16:17:35 GMT
Having said Eventim were quick to refund me, they did deduct £9 per ticket from the refunded amount. When I got my Evita refund I got the whole amount back. I mustn't really grumble considering the bigger picture but just shows how the two different companies dealt with the cancellations. Maybe ask the question on twitter if you rebook will it be booking fee free as you’ve already paid it??? |
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Post by ilovewemusicals on May 29, 2020 11:22:13 GMT
Whoopi is on Loose Women from 12:30pm today.
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Post by southstreet on Feb 16, 2021 10:09:16 GMT
Just got an email from Eventim that it's been postponed again to 2022 and that Whoopi will no longer be in it. So shall be asking for a refund.
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1,743 posts
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Post by fiyero on Feb 16, 2021 10:12:54 GMT
Just got an email from Eventim that it's been postponed again to 2022 and that Whoopi will no longer be in it. So shall be asking for a refund. I was just trying to find this thread as had the same email. the price I paid was for Whoopi, always a a risk she won’t be on but surely loads of people will be cancelling knowing she definitely isn’t. |
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Post by vickyg on Feb 16, 2021 10:16:36 GMT
Just got an email from Eventim that it's been postponed again to 2022 and that Whoopi will no longer be in it. So shall be asking for a refund. I just saw this too. Very disappointing. I can only imagine that Whoopi is tied up indefinitely from 2022 as I don't know why they would schedule this without her otherwise. I'm considering whether to request a refund too given that I've seen it before and really was only booking for Whoopi as I can imagine many others were. I think they'll have trouble selling out the run on this basis but at least they have a loooong time to work on it... |
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Post by southstreet on Feb 16, 2021 10:22:26 GMT
I like the show and would definitely see it but not for the price I paid. I only 'very grudgingly' paid this much because of Whoopi and figuring it was paying this much or sitting somewhere in the sticks and being annoyed the whole time that I'm so far away as bargains for that will be unlikely.
I am sure they will review their pricing nearer the time and I guess not having Whoopi will also save them a ton of cash as I am sure her fee would not have been little, so hopefully the whole thing will even itself out that way.
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Post by marob on Feb 16, 2021 10:29:37 GMT
I was mainly going to see Whoopi so I’ve requested a refund.
Slightly O/T but it was one of the few tickets I had left, only 4000 Miles and Matthew Bourne’s Nutcracker left now. 🙁
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Post by Being Alive on Feb 16, 2021 10:33:19 GMT
Also requested a refund - was basically sitting in the car park so I'll use that and get a better seat on tour.
If all the casting is out the window at the mo and we are starting from scratch, would love to see Beverley Knight play Delores at the Apollo.
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Post by Deleted on Feb 16, 2021 10:34:55 GMT
I'd imagine Whoopi can't do it as she'll be tied up with Sister Act 3. It's a shame it's been postponed again but I don't think anyone could say they were surprised.
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Post by Mark on Feb 16, 2021 10:35:06 GMT
They’d be better off cancelling in Hammersmith without Whoopi, no way will they sell that barn without a name like hers.
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Post by ThereWillBeSun on Feb 16, 2021 10:36:50 GMT
I thought this last night whether it would be coming over as watched Whoopi on The View discuss #freeBritney
Real shame but what can you do? Intrigued as to the casting as the whole show was being geared towards Whoopi as in the ageing up of Delores.
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1,210 posts
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Post by musicalmarge on Feb 16, 2021 11:21:49 GMT
Can they legally take 9 pounds fee? I have 40 tickets and want a refund! Anyone work in box office and know the legals?
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1,743 posts
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Post by fiyero on Feb 16, 2021 12:01:29 GMT
Can they legally take 9 pounds fee? I have 40 tickets and want a refund! Anyone work in box office and know the legals? I didn’t twig that it wouldn’t be a full refund until I saw others on Twitter mentioning this. I’ve decided to hold on to my ticket. Already got 3 shows rescheduled to 2022, what’s one more?  |
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Post by Being Alive on Feb 16, 2021 12:04:21 GMT
Can they legally take 9 pounds fee? I have 40 tickets and want a refund! Anyone work in box office and know the legals? I think they can - I remember it being in the T&C's that you'd get the ticket value and not the fee. From my time in Box Office, we still have to pay card charges on the original transaction and a refund, so they will still have costs to cover so...yes I think they can. |
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Post by talkingheads on Feb 16, 2021 12:20:34 GMT
Can they legally take 9 pounds fee? I have 40 tickets and want a refund! Anyone work in box office and know the legals? I think they can - I remember it being in the T&C's that you'd get the ticket value and not the fee. From my time in Box Office, we still have to pay card charges on the original transaction and a refund, so they will still have costs to cover so...yes I think they can. I always thought that they'd keep the fee if you requested a refund or had refund insurance, but if it is completely outside of your control, i.e. a rescheduling, they were obliged to refund everything you paid? |
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Post by Being Alive on Feb 16, 2021 12:33:29 GMT
I don't think they have to on a reschedule - only on a cancellation. The show is still happening (yes on different dates), I guess it all falls under force majeure (unforseen circumstances).
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Post by princeton on Feb 16, 2021 12:51:23 GMT
This from the Eventim terms and conditions and purchase policy:
"If an event is postponed or cancelled, you are entitled to a refund. This refund is for the face value of the tickets only and does not include the fees paid. Tickets may need to be returned to us before a refund can be issued"
Unfortunately when you buy the tickets you agree to the terms and conditions whether you have actually read them or not. It may be immoral especially given the high booking fees in this case, though as souchyboyy says the venue has to cover its costs, but it's not illegal as they've set out their t&cs at the time of purchase.
That said - always worth querying - but I'm sure they'll quote the above terms and conditions to you. I guess if they get enough complaints then they may take a different approach.
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