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Post by n1david on Aug 25, 2017 15:42:28 GMT
Sounds like a climbdown: "It was never our intention to deny you access to productions that you have already paid for." is not quite the same as "This means we are no longer supporting purchased productions." Coming up with this solution a few days after the changes was surely intended to drive people towards subscriptions - did they really think we would all roll over and pay £8/month without complaining? I will request access to what I've bought and look into ways of grabbing it so that if their subscription model changes again, I still have the output (which I know is strictly illegal, but I don't trust this lot one bit)
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19,787 posts
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Post by BurlyBeaR on Aug 25, 2017 16:01:44 GMT
Still no email, so just tried to log in to my account. Was told to re-register via email link. Followed link, got to the re-register page... up popped the message theatrelover123 posted on here a few hours ago. So, next move. Unluckily for them, I have access to free legal advice. I'll be speaking to a solicitor on Wednesday afternoon. I'll post on here what the result is, but the initial reaction is that they could well be in quite a bit of trouble. Even better news, the company my contract is with is still trading, and I've got both the DT street and legal "registered address." Anyone who wants it can PM me if they like. Isn't he marvellous when he's angry? |
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2,761 posts
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Post by n1david on Aug 25, 2017 16:11:20 GMT
Oh look, they've taken down their "Feedback" page... |
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1,127 posts
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Post by samuelwhiskers on Aug 25, 2017 20:52:19 GMT
I don't know if it's their bandwidth or my connection but I can't watch anything on their site; video buffers every thirty seconds. It's like trying to watch a video on a Backstreet Boys fansite on Geocities circa 1998!
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617 posts
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Post by loureviews on Aug 28, 2017 12:56:47 GMT
6 months here. Rather annoyed if they take away access to productions I have paid for to keep. However I have access through work account too so ...
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330 posts
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Post by RedRose on Aug 28, 2017 13:40:06 GMT
^That was the advantage of the "buy" option - download to your hard drive then you only need the browser bit. They've not changed the website to show the climbdown, and still no email from them for me. Me also no Email from them yet. |
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Post by samuelwhiskers on Aug 28, 2017 14:43:29 GMT
I didn't get an email from them but the offer was there when I logged in.
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Post by kathryn on Aug 28, 2017 17:48:43 GMT
^That was the advantage of the "buy" option - download to your hard drive then you only need the browser bit. They've not changed the website to show the climbdown, and still no email from them for me. Yes, I discovered that when I tried renting, couldn't get the thing to play for more than a couple of minutes at a time, tried again the next day and discovered the rental had expired because you only get so long to watch once you've hit 'play'. I, uh, found other means to watch it. Which I felt was fair enough because I had paid for it, actually! |
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Post by glossie on Aug 28, 2017 19:21:56 GMT
I had the e-mail and must admit I didn't really take it in, but since reading through this thread I've become pretty angry. How kind of them to allow me a free rental of something I've already paid for! Since when did 'purchase' mean 'yours until we decide you can't have it any more'? Was there something written (i.e hidden) in the Ts & Cs that none of us noticed?
I downloaded all mine ( I think) but I seem to remember, the last time I tried to watch the most recent one, I couldn't get it to play and just put it aside for another day when I had time to try and sort out what I thought was just a glitch. Anyway, I've sent an email to them requesting my 'free 6 month rental' in the hope that meanwhile, a sensible and fair solution will found. Failing that...any workarounds that will allow me to watch when I want will be welcome!!
Edit: I've re-registered, replied to verification email, signed in again and just tried to view my Purchase History and it won't connect. I can see my personal details but won't open the purchase link...
Edit2: And now it says my login is incorrect. I've tried to reset my password but it requires the current one which it's telling me is incorrect so I can't change it and I can't sign in at all...I think I give up.
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1,351 posts
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Post by CG on the loose on Aug 29, 2017 9:07:53 GMT
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Post by Deleted on Aug 29, 2017 10:42:19 GMT
Sent an email before the bank holiday asking why my purchases were invalid to which they haven't replied to as yet. All sorts of problems logging in but hopefully in the light of this message I will receive something similar and resolve this problem once and for all. Seems to me like the long term rental solution appears to be a hasty answer for all of us who have bought shows over the years.
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1,351 posts
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Post by CG on the loose on Aug 29, 2017 10:55:19 GMT
I've managed to log in on the new site, but can't access my purchase history there... email to customer support winging its way.
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Post by Deleted on Aug 29, 2017 16:10:27 GMT
I had a look around their site for their Terms and Conditions. Are they actually available? I couldn't find anything.
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1,351 posts
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Post by CG on the loose on Aug 29, 2017 21:17:32 GMT
Couldn't find any T&Cs on the new website, and the link on the bottom of old purchase invoices now goes to "page not found". Helpful that.
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1,351 posts
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Post by CG on the loose on Aug 30, 2017 16:29:28 GMT
Thanks TM - good to have the benefit of your legal guy's opinion, even if it's not unduly positive! I emailed them t'other day saying I'd like to take them up on the free long-term rental option and have had no response as yet.
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Post by Deleted on Aug 30, 2017 16:55:50 GMT
You might have thought they'd have taken the time to reply to some of their "valued customers" by now.
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Post by glossie on Aug 30, 2017 17:50:47 GMT
I imagine they've been snowed under with disgruntled customers and it'll take a while to work through the emails. I've asked for the free period at least in the hope that during that time, they can/will resolve this problem they've created.
I don't really hold out any hope of getting a fully satisfactory outcome regarding access to my purchases but I guess in the end we'll have to take whatever they give, unless they have a massive climb-down which could happen...
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2,778 posts
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Post by daniel on Aug 31, 2017 12:19:34 GMT
I sent off my stinker of an email the other day...will report back here if/when they get back to me.
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Post by samjane92 on Aug 31, 2017 15:46:11 GMT
It is so frustrating that the only communication from them is to email then they don't reply. It's been a week that I have been waiting now.
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Post by theatreman on Sept 8, 2017 23:12:51 GMT
I have "bought" 8 shows from Digital Theatre and i do feel cheated since i was supposed to have a full access to these shows forever. Si since i do believe that DT are playing dirty, i would appreciate any information about any available way to really store/record these shows on my PC and don;t depend on their website for something i have already paid. Any info to my inbox would be appreciated.
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Post by Deleted on Sept 8, 2017 23:27:29 GMT
Reply saying that I can only access my purchases if I give them my card details, which I refuse to do.
Looks like they really don't understand the situation.
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Post by glossie on Sept 14, 2017 13:56:15 GMT
Just received an email from Digital Theatre saying that I can now view my purchases and they will be available for at least 10 years! They will be listed as rentals apparently, but I'm assured they are purchases.
Haven't tried to access them yet though...
Edit: Still messing me around with login fiasco, but regardless I was able to access and play 'Lift'!
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Post by Deleted on Sept 14, 2017 14:11:18 GMT
So you buy something outright and get to use it for "at least 10 years". I'm not seeing that as much of a resolution.
Can you still view them if the company goes bankrupt?
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Post by glossie on Sept 14, 2017 15:36:21 GMT
Yeah, I take your point and it was something I raised when I originally emailed them - if I buy something I expect to have it for as long as I choose, but it does say it'll be automatically renewed after 10 years...and to be fair, if I'm still around then, I probably won't be that bothered!
Not a perfect solution maybe, and I know some people won't be happy but it's certainly better than losing it altogether or being expected to pay a monthly subscription. And if they go bankrupt, then I lose out. It happens.
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Post by Deleted on Sept 18, 2017 21:45:35 GMT
below is part of an email I received from Digital Theatre on Septemeber 11th. Nothing about a 10 year cut off date. Obviously I don't want to get involved in the "free" subscription so when I have time I will contact them and take the manual option. More will be revealed.
"It was never our intention to deny you access to productions that you have already paid for. For customers who have previously purchased productions with us there are currently two options available for you at present:
You can take advantage of our free subscription, obtaining access to your previously purchased productions as well as our entire catalogue
You don't take advantage of our free subscription, and we can manually apply the previous purchases to your account"
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