ATG+ - Enqs 0330 102 7200 / membership@atgentertainment.com

How did you manage that? I’ve been trying for at least three years! 

Six weeks since I logged my “feedback” using their web form. Acknowledgement received with a query reference number about a month ago but no actual reply. 

BurlyBeaR , After trying the online options and getting nowhere, I  ended up giving the so called dedicated TC number a ring one evening. Stuck on hold for a good 20 minutes or so and racking up my phone bill but finally managed to speak to a customer adviser who ended up resetting my account comms preferences. Since then I’ve been getting the presale stuff and physical brochures one again. At the moment it is still working but who knows for how long?

I tried to use a voucher and it turned out to be expired, emailed and got a new code within 2 days. It’s the only thing I’ve had a quick response on.

I have a feeling I'm going to regret this but... looking at moving my Moulin Rouge booking from next week to later in the run given the current Covid cancellations and possible cast changes.

The card offers "No quibble ticket exchange" to another date. I've never used it. I booked MR when priority booking opened and the same seats are now twice as expensive in January and February. Does the exchange work for "transfer to the same class of seat" or "transfer to the same price of seat" which would put me in a much worse seat...

This is of course assuming I can get them to action the change prior to next Tuesday when I am scheduled to go.

From my experience with ATG, it's a transfer to the same class of seat and paying any increase in price.

Thank you so much jaqs that’s much appreciated, I’ll give that a try immediately.

Datapoint: Submitted a webform request to move my Moulin Rouge booking at 4.31 yesterday afternoon. Email received from ATG at 11.39 this morning offering me replacement seats for the dates I had suggested. Unfortunately, their policy is "same price of ticket" not "same ticket" so my row H seats were now back in row R. Decided to ask for a credit voucher instead - given the word of mouth for the previews I might wait until a cast change or decide not to go at all. Customer Services rep went the extra mile to check a bunch of other dates to see if she could get me closer for the same price, but was not able to, so ended up getting the credit voucher a little while ago. No complaints about that service (but a complaint about the "no quibble" rebooking not being a like-for-like rebooking)

Is the ATG card worth it? I had one years ago and felt it was good value at the time - it was usually 50% off all seats on opening nights at the 2 non-West End theatres I used it at (Milton Keynes and Aylesbury,) which meant I saved a lot of money. However, I renewed and they seemed to stop all of the 50% off for opening night sales and the discounts then mostly consisted of £10 off, or, for most performances, just no booking fees. The following year I cancelled. Even now on the ATG website, if you're not a member, you can't really see what prices are available other than the standard prices.

As ever, nice to find out about these things from here rather than from ATG, I feel so valued as a paid up member.

I had an email from ATG yesterday about the January sale (I remember seeing one for Black Friday as well), so it seems hit and miss that some members receive emails and others don't?

I emailed them about that weeks ago... and that was pretty much the response!

Having just been on the ATG website, I have only just noticed a feature to sign into your account from the home page.  I’ve taken a screenshot of it.  Is this a new feature or am I being really blind and it’s been there all the time and just not noticed it?