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Post by Deleted on Nov 5, 2016 13:15:11 GMT
I know we had a thread on great service from a theatre a while ago but I couldn't find it. Apologies for starting a new one...
I telephoned the Union Theatre yesterday and spoke to Neil who is managing it with Sasha Regan. I explained that I wasn't able to attend the show this weekend and that I wouldn't be able to get to it before the end of the run. All our time this weekend will be taken up with sorting out the mess, insurance, police interviews etc after I had disturbed burglars in our home yesterday. As a result they attacked me, leaving me cut, bruised, keyless, carless, and with a home covered in broken glass, and minus some cash and a few sentimental treasures.
This I explained to Neil, who listened to me blubbing like a baby, told me everything was okay, and that he'd give me comps to another show in the new year. (We'd already booked/paid for out tickets to Soho Cinders.)
It's true I find the venue scruffy, but Neil's sympathetic approach and kindness has redemed the place for me.
Thank you, Union Theatre.
I hope others who might find themselves in tricky situations similar to mine might receive the same level of service.
As Carlotta says, "These things do 'appen."
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Post by londonmzfitz on Nov 5, 2016 13:23:21 GMT
Jaysus! Hope all is sorted soon and speedy recovery.
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Post by lynette on Nov 5, 2016 13:40:43 GMT
My goodness, hope all ok. Keep us posted
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Post by Deleted on Nov 5, 2016 13:55:26 GMT
Oh no, I hope you're okay. Take care of yourself.  |
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Post by CG on the loose on Nov 5, 2016 14:04:52 GMT
Good grief - wishing you a speedy recovery from your ordeal and, if there's any justice, of your belongings too, though I suspect that's rather unlikely |
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Post by viserys on Nov 5, 2016 14:25:02 GMT
Sorry to hear about your ordeal, at least the Union Theatre's kindness has hopefully helped a little bit. Take care!
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Post by Deleted on Nov 5, 2016 14:46:38 GMT
Oh damn!  So sorry to hear about this. Take care lovely. x |
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Post by showgirl on Nov 5, 2016 14:55:14 GMT
caiaphas, I too am really sorry to hear what happened but am glad you're OK and have lots of sympathy and support here.
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Post by Flim Flam on Nov 5, 2016 15:18:54 GMT
Sorry to hear this. What a horrible experience.
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Post by anthony40 on Nov 5, 2016 15:20:53 GMT
Aw, caiaphas. Hope all is well
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Post by glossie on Nov 5, 2016 15:31:20 GMT
Good grief, caiaphas what a dreadful, shocking experience and I join with everyone else in sending good wishes.
Well done Union Theatre for realising that a bit of sympathy and understanding at such a difficult time makes a huge difference to the person on the receiving end.
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Post by maggiem on Nov 5, 2016 17:27:33 GMT
Hope you get everything sorted out! Sending my best wishes for peace to you.
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Post by longinthetooth on Nov 5, 2016 17:44:02 GMT
Goodness, how shocking and terrifying for you, Caiaphas. Here's hoping you manage to get over it all as quickly as possible (and that the miscreants get their just desserts), although the shock will probably linger for a while. The words of kindness from the Union Theatre must have been a real blessing.
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Post by Deleted on Nov 5, 2016 19:55:44 GMT
I'm so sorry to read this, caiaphas. I hope you are recovering OK - and that the long arm of the law reaches those thieves very soon!
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Post by Phantom of London on Nov 6, 2016 1:19:11 GMT
I have been in a disturbed burglary and it is far from pleasant, you feel totally violated and to make it worse our friend was physically assaulted, as what has happened wasn't bad enough.
I really feel for you and hope you get your life back on track soon and put this behind you, what happened wasn't personal at you, it was personal at your possessions and unfortunately you happened to be there.
I hope they catch the bastard and he goes to prison for a long time.
On a side note and in the spirit of this thread I had an equally pleasant experience with the Union Theatre today, my planned matinee performance of Ragtime was cancelled and I had a phone call from todaytix at 1pm, the Union Theatre allowed me to move the evenings performance forward to this afternoon, which got me out of a hole.
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Post by BurlyBeaR on Nov 6, 2016 11:25:01 GMT
Hope "Everything's Alright" caiaphas x
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Post by kathryn on Nov 6, 2016 12:41:55 GMT
What a horrible experience - I second (third?) the hope that the bastards are caught swiftly. Glad to hear the Union were kind and helpful.
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Post by Deleted on Nov 6, 2016 13:59:11 GMT
Thank you all so much for your kind comments and wishes... I don't really know you and you don't really know me, but at times like this support from anywhere is so, so welcome. And this particular "anywhere" feels warm, friendly and somewhere I like to be.
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Post by ptwest on Nov 6, 2016 15:01:29 GMT
Just read this - sorry this happened to you and hope you are recovering. Fingers crossed the scum behind your awful ordeal are caught soon.
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Post by foxa on Nov 6, 2016 15:26:37 GMT
Just read this - so sorry to hear this, Calaphas.
I also think that it's rather lovely that your instinct was to put in a good word for the Union Theatre when you have so much else to think about. Lots of good people around - and you're obviously one of them!
Hope your sentimental treasures are found/returned - that's the worst.
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Post by Latecomer on Nov 6, 2016 15:36:02 GMT
So sorry to hear about your horrible experience. I am glad Union Theatre were kind....it makes all the difference when you are going through hard times. Hope you are coping ok.
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Post by Deleted on Nov 6, 2016 15:52:15 GMT
So sorry to hear about this - hope you get through it all without too much trauma. How good to hear that there are still people like the guy from the Union Theatre who know how to listen and show empathy.
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Post by Deleted on Nov 6, 2016 19:04:14 GMT
Hope you're ok, or at least on the way to it. That sounds awful. And at times of awfulness the smallest kindness can go a long way, so I'm glad there was that. And I hope some cheering theatre happens for you soon.
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Post by peggs on Nov 6, 2016 22:22:02 GMT
So sorry to hear Caiaphas, utterly horrible but am touched by all the responses on here, as you say we don't really know each other but generally we're a nice enough bunch and the kindness of strangers is perhaps sometimes more touching. Hope you're feeling back on your feet soon and glad you had a good theatre experience at least.
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Post by Mr Snow on Nov 7, 2016 9:07:39 GMT
Caiphas, sorry to hear your awful news. I hope you can soon realise you are fine and that S=== happens but you can get back to the good stuff. Don’t let them leave any mark on you.
PS These thoughts maybe too soon but I’ve been there and realise it takes time. Just this weekend I was looking for a CD and I remembered when I last had it! Put it down to us all living longer, we’ll all have to experience more bumps along the way. It’s not the bump it’s how you remember it, that’s important.
(I hope that doesn’t seem glib at the moment.)
I delighted you opened this thread and I’d also like to say my own thanks.
Last week we were on our way to The Royal Opera house with a frined who was very excited as she’d never been before. Unfortunately she took a nasty fall in a poorly paved temporary walkway just outside, put there by Westminster Council because of roadworks. We helped her inside the ROH and several staff members sprung to our aid during their busiest period.
- A Lady usher found her a seat, a glass of water and a first aider.
- The First Aider listened! And was most helpful once it was determined that she could not climb stairs.
- The front of house manager arrived, as did a wheelchair and we were whisked off to The Royal Box just as the performance started. The procession could not have been more efficiently carried out if it was HRH herself.
I did discretely wave to everyone and enjoyed my 10 mins “in the Sun”. Sadly, however once the adrenaline had worn off she realised how much pain she was in and we had to leave. She actually had a broken ankle and needed stiches in her knee. It is a small consolation that she did get inside, and to sit there won’t happen that often!
I have written to the CE of ROH and I’m happy to tell everyone who will listen.
Truly exemplary service.
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