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Post by Dave B on Apr 3, 2024 13:02:15 GMT
I’ve just seen a video advert on Instagram advertising a seat filling service. I thought the whole point of them was they were supposed to be under the radar? They still need customers to cover their costs. There is also the discounted tickets that Central Tickets really got into and is now showing up elsewhere too.
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Post by n1david on Apr 3, 2024 13:50:24 GMT
I think the fact that they exist is public knowledge and I've seen several adverts for seat-filling services... what's supposed to be hush-hush is what shows are using their services, and at what levels. Some of them have convoluted ticket pickup arrangements off-site so that no-one at the theatre could know for certain if you bought a heavily discounted ticket or a regular one. Most such services have strict rules that you shouldn't sit in your seat and talk about the seat-filling service ("I can't believe we got to see this for a fiver!") But I think the fact they exist is generally known and if one searches for "seat filling services uk" plenty of them show up.
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Post by Distant Dreamer... on Apr 17, 2024 18:34:16 GMT
Is anyone else concerned about the prices also charged in certain regional venues for shows? 😤
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Post by scarletmood on Apr 17, 2024 23:20:05 GMT
Is anyone else concerned about the prices also charged in certain regional venues for shows? 😤 Top price tickets for Player Kings is £170 for a package seat (Ambassador Diamond Lounge Experience - Includes entry to the Ambassador Lounge, 3 glasses of Grande Marque Champagne, savoury nibbles, ice cream, and a programme) at Alex in Birmingham. The next price down is £120 so the pure price of the best seat would probably be £140/145. I know it is a long play, limited run, we don't know how many more times even Sir Ian will continue to tour so it is "an event". But for a July week when a number of likely theatre goers could well be away, doing other things the top prices do look steep as it is the same price for the matinees. There are some nice seats at £55-75 which I think is a fair price so will hopefully get one of these.
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18,811 posts
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Post by BurlyBeaR on Apr 18, 2024 11:46:20 GMT
ATG mucked up a presale the other day and I managed to get a VIP package for £30. By lunchtime it had been corrected and was £90. I wouldn’t dream of buying a package under normal circs, I dont need to be preoccupied by a “nibble box” or sitting in their dreary lounge but I’ll enjoy the two drinks and programme knowing, for once, I didn’t get shafted by ATG.
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Post by scarletmood on Apr 18, 2024 14:00:53 GMT
ATG mucked up a presale the other day and I managed to get a VIP package for £30. By lunchtime it had been corrected and was £90. I wouldn’t dream of buying a package under normal circs, I dont need to be preoccupied by a “nibble box” or sitting in their dreary lounge but I’ll enjoy the two drinks and programme knowing, for once, I didn’t get shafted by ATG. Congrats on getting that fantastic deal BB.
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18,811 posts
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Post by BurlyBeaR on Apr 22, 2024 14:29:34 GMT
Well,I spoke too soon. ATG have emailed to say the VIP experience will not be honoured but I can keep the seat for the price I paid. That’s big of them. ATG you can stick your nibbles where the sun don’t shine!
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Post by ceebee on Apr 22, 2024 15:11:48 GMT
Well,I spoke too soon. ATG have emailed to say the VIP experience will not be honoured but I can keep the seat for the price I paid. That’s big of them. ATG you can stick your nibbles where the sun don’t shine! Take the biggest noisiest bag of crunchy snacks you can find and then also enjoy the notoriety of featuring in the "Bad Behaviour" thread.
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Post by talkingheads on Apr 22, 2024 20:50:11 GMT
Well,I spoke too soon. ATG have emailed to say the VIP experience will not be honoured but I can keep the seat for the price I paid. That’s big of them. ATG you can stick your nibbles where the sun don’t shine! Doesn't this go against the terms of sale or something to that effect? Not saying you'll get anywhere but if you bought a VIP experience and they aren't honouring it I'd have thought it could get them in trouble with consumer rights if you report it to the ombudsman. To be honest anything to give ATG a bit of flack is worth it. You didn't cheat them to get the price you paid, it's their fault. Even if all that's at stake is a box of nibbles, it's the principle.
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18,811 posts
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Post by BurlyBeaR on Apr 22, 2024 21:15:20 GMT
Well,I spoke too soon. ATG have emailed to say the VIP experience will not be honoured but I can keep the seat for the price I paid. That’s big of them. ATG you can stick your nibbles where the sun don’t shine! Doesn't this go against the terms of sale or something to that effect? Not saying you'll get anywhere but if you bought a VIP experience and they aren't honouring it I'd have thought it could get them in trouble with consumer rights if you report it to the ombudsman. To be honest anything to give ATG a bit of flack is worth it. You didn't cheat them to get the price you paid, it's their fault. Even if all that's at stake is a box of nibbles, it's the principle. Indeed.
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Post by edi on Apr 22, 2024 21:24:37 GMT
Well,I spoke too soon. ATG have emailed to say the VIP experience will not be honoured but I can keep the seat for the price I paid. That’s big of them. ATG you can stick your nibbles where the sun don’t shine! Doesn't this go against the terms of sale or something to that effect? Not saying you'll get anywhere but if you bought a VIP experience and they aren't honouring it I'd have thought it could get them in trouble with consumer rights if you report it to the ombudsman. To be honest anything to give ATG a bit of flack is worth it. You didn't cheat them to get the price you paid, it's their fault. Even if all that's at stake is a box of nibbles, it's the principle. According to Citizens Advise website, it all depends on whether you have a 'contract' with the online seller. Not sure whether purchasing theatre tickets you enter a contract or not but even is you do so, they can cancel the purchase if you should've noticed the genuine mistake. In this case it's clear that you did notice it as you were purchasing it. Regardless, I think it's poor form not letting you have that nibble and fizz. "If you have a contract, the company can’t usually cancel your order, even if they realise they’ve sold you something at the wrong price. They’ll only be able to cancel it if it was a genuine and honest mistake on their part that you should’ve noticed. If you don’t have a contract and someone realises they’ve told you the wrong price, they can cancel your order."
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Post by talkingheads on Apr 22, 2024 22:32:22 GMT
Doesn't this go against the terms of sale or something to that effect? Not saying you'll get anywhere but if you bought a VIP experience and they aren't honouring it I'd have thought it could get them in trouble with consumer rights if you report it to the ombudsman. To be honest anything to give ATG a bit of flack is worth it. You didn't cheat them to get the price you paid, it's their fault. Even if all that's at stake is a box of nibbles, it's the principle. According to Citizens Advise website, it all depends on whether you have a 'contract' with the online seller. Not sure whether purchasing theatre tickets you enter a contract or not but even is you do so, they can cancel the purchase if you should've noticed the genuine mistake. In this case it's clear that you did notice it as you were purchasing it. Regardless, I think it's poor form not letting you have that nibble and fizz. "If you have a contract, the company can’t usually cancel your order, even if they realise they’ve sold you something at the wrong price. They’ll only be able to cancel it if it was a genuine and honest mistake on their part that you should’ve noticed. If you don’t have a contract and someone realises they’ve told you the wrong price, they can cancel your order." To be fair it sounds like they haven't cancelled the sale. Just not honouring the VIP. This is probably more ethics than legality but still worth kicking up a fuss about. Surely the onus is on ATG to notice the mistake not the buyer.
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Post by TallPaul on Apr 23, 2024 12:51:02 GMT
ATG made an invitation to treat. BurlyBeaR made an offer, which ATG initially accepted. From the ATG terms and conditions, which were updated as recently as 05.04.2024: " 1.1 Your contract for the purchase of Ticket(s) is formed as soon as We have processed Your payment and will expire immediately after the performance of the Event for which You purchased Ticket(s). However, any purchases are subject to payment card verification and other security checks and Your transaction may be cancelled if it has not passed Our verification processes.
3.1The price of the Ticket shall be the price set at the time We accept Your order. All advertised prices are inclusive of any applicable taxes and per Ticket booking fee (where applicable) but exclusive of any per transaction, collection or delivery fee.
21.1 Any complaints about a Ticket holder’s seating or ability to view a production should be made promptly to the Venue management either before or during the performance. 21.2 If any dispute arises out of these Terms and Conditions, We will attempt to settle it. We will acknowledge all customer correspondence within 24 hours and We shall use Our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties within 5 working days. Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within 21 days and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR). We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members.
You can reach STAR on 01904 234 737, or +44 1904 234737 if calling from outside the UK (10am-5pm Monday to Friday), or by completing the complaints form or visit www.star.org.uk/dispute-resolution/. If you’d prefer to write to them, their address is:
Society of Ticket Agents and Retailers Blake House 18 Blake Street York YO1 8QG" In ye olden days, there would often be an 'Error and Omissions Excepted' clause in contracts, but I can't seen one in ATG's, though I have only given them a quick scan.
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18,811 posts
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Post by BurlyBeaR on Apr 26, 2024 14:12:54 GMT
They’ve backed down. Original offer reinstated at price paid. Thanks for the comments everyone!
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Post by talkingheads on Apr 26, 2024 19:27:06 GMT
They’ve backed down. Original offer reinstated at price paid. Thanks for the comments everyone! Brilliant! After the amount of aggravation ATG have caused over the years, it's lovely to see someone win!
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18,811 posts
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Post by BurlyBeaR on Apr 26, 2024 19:45:34 GMT
I hope they’ve done it for everyone else who bought a ticket on that offer and not just people who complained.. There was half a row of seats in the front stalls on offer as VIP package for £35.
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