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Post by Deleted on Aug 2, 2019 9:44:22 GMT
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5,159 posts
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Post by TallPaul on Aug 2, 2019 12:20:53 GMT
ABTA has a separate section on its website for Superbreak. www.abta.com/news/superbreakTo me, it reads that if you've booked a hotel and tickets by card, you should claim a refund from your card issuer. If you paid by other means, you should claim from ABTA. |
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Post by Deleted on Aug 2, 2019 13:34:39 GMT
Had a look at a cached version of Superbreak's theatre breaks FAQ page - looks like the default is you are sent the tickets at the time of booking (presumably, the theatre has been paid by Superbreak at this point). So I guess people may have a valid ticket but no accomodation?
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19,793 posts
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Post by BurlyBeaR on Aug 2, 2019 15:46:52 GMT
New thread created at member request.
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Post by Deleted on Aug 2, 2019 16:03:40 GMT
Yes, this news story - www.bbc.co.uk/news/uk-england-49200999 - says although it also quotes a tweet from someone saying they'd booked through superbreak and the theatre has confirmed their seats. I guess if the theatre has already been paid for the tickets they will be valid - different situation with a voucher for Tussauds which they would presumably claim back from Superbreak after the event. Digging around on twitter, I can see someone who had Joseph tickets at the Palladium which are being honoured, and people with tickets for Ariana Grande at the O2 which aren't. Best bet seems to be to make contact with the theatre or ticket agent. WB Studios tour is honouring tickets up to 9th August and asking people with other dates to contact them. Rail tickets seem to be generally being honoured. |
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Post by maggiem on Aug 5, 2019 9:36:44 GMT
Hello I had a hotel-only booking for my theatre weekend in November, through Superbreak. Hotel-only bookings are not covered by ABTA. However, ABTA are providing 2 letters which you can send either to your credit or debit card provider to try and reclaim your money from them. I got my information from this web page malvern.group/ and I am in the process of sorting out (hopefully) a refund. Good luck to anyone else caught up in this horrible mess. |
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Post by Deleted on Aug 5, 2019 17:23:52 GMT
Looking at twitter it now appears some train companies are now saying tickets "for immediate travel" in the next week or so are valid but they can't guarantee beyond that. Somebody asked Disneyland Paris about tickets, they helpfully told the person to ask Superbreak  Hypothetically I guess the same could happen if a ticket agency went bust after taking money for advance tickets? Particularly ones where you don't have an allocated seat but get a voucher to take to the box office? |
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Post by lynette on Aug 5, 2019 17:30:19 GMT
This kind of thing happens every year. What about insurance? Could not an insurance company do quite well out of insuring travel and theatre combos? I know you can get asked for insurance when you book - I always say I can get of tickets I can’t use - and people ah e all sorts of personal insurances but a policy designed for this kind of combined deal might be useful.
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Post by maggiem on Aug 6, 2019 10:00:04 GMT
Sorry to hear the troubles you have maggiem . They still don't make clear "theatre tickets" rather than "entertainment tickets" do they. Dust still to settle I fear. Hope it all works out for you. You're a very kind monkey! Thanks a lot.
I'm just glad I only had the hotel booked through SuperBreak. I've always booked my tickets directly with the theatres or through the specific ticket agency handling the bookings. I have re-booked the hotel room directly with the County, and my train booking will be made directly with Virgin later this month to get the advance cheap fares. My refund application to Natwest is now with them, so it's a matter of "Wait For It", to quote a current show!
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