5,707 posts
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Post by lynette on Jun 22, 2017 15:37:18 GMT
Is it just me or is the Delfont Mackintosh booking website rubbish? I tried to book for Heisenberg. Firstly the old bete noire of not being allowed to book two when it leaves a single and I'm trying to book four seats with two aisles ( leg problems in my little Party ) so then it wants my password ( joking obviously ) so then when I have reset that, it won't let me go back to the selected seats. So then those seats are gone leaving less good aisle seats which I select instead. Then enter cc details BUT no! Not good enough, need to enter another set of cc details into a little box.. what the.. I don't do little boxes.
So I cancel booking hoping that will free up selected so I can book on phone. Phone. Another joke. Find the number. Long, long wait. Long Lon...losing will to live.
Where have I gone wrong? Should have stuck to needlework as a hobby, eh?
Needless to say I usually have no trouble booking for all sorts of things and am using retail websites all the time.
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Post by Deleted on Jun 22, 2017 16:04:09 GMT
DMT website seems to be a mess lately.
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171 posts
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Post by moelhywel on Jun 22, 2017 20:50:47 GMT
Also, there is no longer a separate booking fee, it has been absorbed into the ticket price. It used to be that if you bought your ticket at the box office you didn't pay the booking fee but no longer, it's the same as the online price.
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171 posts
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Post by moelhywel on Jun 23, 2017 13:27:24 GMT
Well all I know is that I went to the box office last Saturday to book a ticket for Lady Day expecting to pay less than the online price and was charged the same price. When you look at the website now the ticket price includes a £1.25 restoration levy fee but they no longer charge a booking fee, so perhaps they've just abolished it. However the cheaper ticket prices don't appear to be as cheap as they used to be, certainly at Wyndham's.
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171 posts
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Post by moelhywel on Jun 24, 2017 9:01:27 GMT
I think this must be a general change at Wyndham's as the tickets for Heisenberg are also showing no booking fee but the seats in the Balcony are definitely more expensive than they used to be, "nests" are £19.50.
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5,707 posts
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Post by lynette on Jun 24, 2017 14:04:20 GMT
So not me. Relief. I still have to book the bl***y tickets.
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2,778 posts
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Post by daniel on Jun 25, 2017 12:01:11 GMT
Generally if a show has "no booking fee", it's still there, just as a part of the ticket price. As TM says, if there is a booking fee it legally has to be advertised whether that is "£50, plus a £2.50 fee" or "£52.50 (£50 ticket plus £2.50 fee)" but what we are seeing more and more of, across multiple organisations, is "£52.50, no fees". The ticketing company will still keep the £2.50 as an "inside commission". Causes some controversy and scepticity, as from a customer's POV there's now no fees, but from a producer's POV all of their seats are now x% higher.
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