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Post by garjobo on Dec 13, 2022 19:49:20 GMT
Tickets from various theatres from shows such as Newsies, Hamilton, BTTF - looking at their 'refund' / 'exchangable' policy seems ...not great.
What are the options, if, for example you know 2 days beforehand that you cannot make the show due to, weather, travel or even covid/illness.
Aside from the obvious cost / it appears unfair that, given a little notice, a theatre will not 'refund'...or just postpone tickets ( for a later date in the month ) / I'm aware the whole 'exhange' seems not to be in favour of.
Is there a way, you can get money back one way or other for tickets ( although ideally, would prefer just postpone, to see in ..months time for example )
As- some shows are filling up - surely it makes sense to pass them to someone who wants them - not making money in the process - just to get back what you paid thus allowing you to afford to go later on.
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Post by steve10086 on Dec 13, 2022 20:05:34 GMT
Pay extra for the ticket protection.
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Post by Jon on Dec 13, 2022 20:07:16 GMT
Not to be a nitpicker but this should really be either in General or the thread you created.
I'd say ticket protection is the best bet but I think you'd be okay with bigger shows as they have understudies. More useful is ticket protection if there is a strike.
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Post by garjobo on Dec 13, 2022 20:19:52 GMT
HI Steve, i did pay extra i think ( although seem to recal Hamilton didnt give me the option ) and Newsies seem a little stricker.
Jon - understudies - not the question.
So, unless paid ticket protection - little else can do? Whats the possiblity of asking theatre, cant attend tomorrow, but would like to attend in 2 weeks time?
( happy to move this to relevent topic/general. Although, i would of thought, refunds at various theatres is a important topic relating to shows - unless someone has so much money they can afford to lose it without thinking twice )
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Post by BurlyBeaR on Dec 13, 2022 20:21:25 GMT
Moved from Musicals to General.
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Post by steve10086 on Dec 13, 2022 20:30:53 GMT
So, unless paid ticket protection - little else can do? Whats the possiblity of asking theatre, cant attend tomorrow, but would like to attend in 2 weeks time? You can always ask, but there is no right to a refund or exchange. I’m not sure why there should be. Have been in the situation and the theatre did allow me an exchange, but I wasn’t demanding it and was very grateful to them for helping me when they didn’t have to. |
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Post by Dave B on Dec 13, 2022 20:32:49 GMT
For Covid, many theatres still have policies around that and will change your booking. Some still require you to check in online and be covid clear before they'll issue the tickets (Orlando last week at the Garrick).
Some theatres are just lovely and happy to help, I had to travel on short notice for a funeral a few weeks ago, Kiln, Hampstead and Orange Tree went above and beyond to help with bookings and either changed to new dates that suited or gave no quibbles credit.
A polite email or phone call can often trump a published policy so I'd just try that.
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Post by marob on Dec 13, 2022 20:33:29 GMT
I’d say contact the theatre. More or less all theatres have an ‘all sales are final’ policy but some are pretty good about swapping dates, even when their website implies that they won’t.
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Post by NeilVHughes on Dec 13, 2022 21:04:03 GMT
On the few times that I have had to rearrange a date I have been able to relatively easily, the caveats are that the tickets were booked via the Theatre box office (internet site) not an agency and that there was availability on other dates. I usually check for dates that work for me with availability and try to make it as simple as possible when I call.
I try to avoid using general ticket sites when booking months in advance and only use sites like TodayTix when I am sure that I can attend.
As long as you keep to the Theatre’s official booking site and not expecting a refund only a change of date you should be OK. For a sold out show returns are often put on sale and if bought you will get a refund or credit so still worth a try in that instance.
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Post by evilmat360 on Dec 13, 2022 23:09:04 GMT
Issue is all of the different theatre companies vary what they cover for with their ticket protection so you have to read the coverage and T&C's closely to make sure it's relevant to what you want cover for. ATG will cover strikes causing disruption with their ticket protection however LW Theatres won't. Delfont Mackintosh don't even offer a form of ticket protection. Many of the theatres when you contact the box office may allow exchanges with enough notice if you've booked directly through them, however some of them may charge. LW Theatres now charge £3 a ticket to do an exchange and it has to be done over the phone at least 48 hours before. Delfont Mackintosh Theatres are £2 a ticket but can be done online up to 48 hours before, if you booked your tickets through their website allowing you to choose your seats. ATG say they charge £3 per ticket for an exchange up to 48 hours before, however when i've switched seats for the same performance they haven't charged so it could vary. The Barbican charge £2.50 per ticket but will convert it to credit which lasts a year so that you don't have to book straight away, must be done 24 hours before the performance. The Dominion i've had do an exchange for free, no questions asked but was with multiple weeks notice. Nimax appears to be free, when i've used their contact us it's sent a link to a google form for ticket exchanges, but it needs to be 48 hours before. Have also noticed that recently TodayTix has started offering a form of ticket protection support.todaytix.com/support/solutions/articles/44002322196-todaytix-ticket-protection which gives you up until 24 hours before to convert back into TodayTix credit, however not a full refund. |
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Post by garjobo on Dec 13, 2022 23:34:37 GMT
Thanks for above ( and thanks for info evilmat ), yes this corrolates with what i have read/emailed various theatres / and for some shows ( and plane/hotel ) I have paid a bit extra for coverage - so i think im fine - as would know 24hrs or more in some cases whether can attend or not.
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Post by stevej678 on Dec 14, 2022 9:24:25 GMT
LW Theatres now charge £3 a ticket to do an exchange and it has to be done over the phone at least 48 hours before. Delfont Mackintosh Theatres are £2 a ticket but can be done online up to 48 hours before, if you booked your tickets through their website allowing you to choose your seats. Although LW Theatres say on their website a £3 charge applies, I've exchanged tickets with them recently (once via email and once over the phone) and wasn't charged an admin fee on either occasion. I was moving to the same priced seats though so maybe that's a factor (although if someone was upgrading that should be even less of a reason to charge a fee). Maybe it just depends on who you speak to. In terms of ease of exchange, I think Delfont Mackintosh are generally leading the way. Being able to manage the exchange online for just a £2 admin fee is really straightforward. The only improvement I could think of to their scheme, other than some form of ticket protection for last minute cancellations, is to make it free of charge to DMT+ members (as ATG exchanges are for TheatreCard holders). |
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