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Post by thistimetomorrow on Oct 28, 2024 12:46:31 GMT
Yep looks like the tickets I had in my basket are gone now  |
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3,528 posts
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Post by Rory on Oct 28, 2024 12:49:08 GMT
They are obviously having the same tech issues that they had last week with the Members' pre-sale. It was pretty soul-destroying.
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Post by andrew on Oct 28, 2024 12:50:51 GMT
I haven't been in a ticket disaster this bad in a while. From what I can tell, if you checked out your tickets in the first couple of minutes you probably managed it, I haven't been able to get anything to go through across 35 minutes and am now seeing most tickets drop back into the seatplans presumably as everyone else is getting timed out. The RC Box office phone line is jammed. It looks like most things, other than Psychosis - which might have sold out - are on TodayTix, albeit at a couple of pounds more, in case that helps. Thanks for the suggestion. It's not really a good alternative for me though because TodayTix are so unhelpful about returns. |
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Post by david on Oct 28, 2024 12:56:48 GMT
Completely given up getting tickets via the RC after the booking system crashing and sorted out tickets via Today Tix easily enough. With gold level membership got tickets and 1 free seat upgrade for the same price without the stress.
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Post by claireyfairy1 on Oct 28, 2024 12:58:49 GMT
Regarding returns and TodayTix, I'm not in love with having to use it, but they do have an option to pay for ticket protection that allows you to return tickets for credit no question asked up to a couple of days before the show. I have used this once before and it's pretty straight forward. The ticket I bought was £23 and the protection was £2, which was worth it for me for a west end ticket that I knew I wasn't 100% sure I could attend. It is annoying to have to do it with RC tickets though.
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Post by mrnutz on Oct 28, 2024 13:00:00 GMT
This is a truly awful experience. Well done, RC! 👍
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Post by thaneofglamis on Oct 28, 2024 13:01:35 GMT
Regarding returns and TodayTix, I'm not in love with having to use it, but they do have an option to pay for ticket protection that allows you to return tickets for credit no question asked up to a couple of days before the show. I have used this once before and it's pretty straight forward. The ticket I bought was £23 and the protection was £2, which was worth it for me for a west end ticket that I knew I wasn't 100% sure I could attend. It is annoying to have to do it with RC tickets though. I’ve found TodayTix (or rather their AI chatbot) can be good at allowing credit in the form of a swap to another date in the same run of the same production. It’s not a guarantee - but I’ve swapped Royal Court tickets with them before without any protection (Giant). |
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689 posts
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Post by thistimetomorrow on Oct 28, 2024 13:03:43 GMT
just got through on the phone! looks like if you have tickets in your basket they can find the ones you're holding for you and book them that way  yayyy |
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Post by lolli on Oct 28, 2024 13:03:44 GMT
This is a total disaster!
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Post by NeilVHughes on Oct 28, 2024 13:08:21 GMT
Went with TodayTix for Manhunt in the end, was able to grab a front row ticket for the Fri I was looking for, at £18 the premium is bearable.
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Post by bigredapple on Oct 28, 2024 13:25:07 GMT
Well that was ridiculously difficult. An hour and a half later, got my 2 tickets for Psychosis.
I suppose it’s a good problem for them to have, good programming generates lots of demand. But they’ll need to seriously invest in their systems
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Post by mrnutz on Oct 28, 2024 13:27:31 GMT
Well that was ridiculously difficult. An hour and a half later, got my 2 tickets for Psychosis. I suppose it’s a good problem for them to have, good programming generates lots of demand. But they’ll need to seriously invest in their systems How did you manage it?! |
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Post by lolli on Oct 28, 2024 13:28:43 GMT
Worth sticking on the phone - box office were able to retrieve my order from the website and put it through.
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Post by blamerobots on Oct 28, 2024 13:31:14 GMT
Looking at these comments, I'm almost sure someone's lost their job.
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Post by Being Alive on Oct 28, 2024 13:39:45 GMT
Looking at these comments, I'm almost sure someone's lost their job. I mean they won't have |
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Post by Jon on Oct 28, 2024 13:42:23 GMT
Looking at these comments, I'm almost sure someone's lost their job. I mean they won't have I never understand why people want people to lose their job over something trivial. The booking system buckling just means the RC needs to invest in the booking system either by paying more or going to a different booking system. |
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Post by blamerobots on Oct 28, 2024 13:47:39 GMT
I never understand why people want people to lose their job over something trivial. The booking system buckling just means the RC needs to invest in the booking system either by paying more or going to a different booking system. Don't know where in my message I said I WANT people to lose their job but booking systems buckling is the very last thing you ever want to happen. I'm just stating a fact; I bet they're probably looking for different booking system infrastructure services at this point because this is just shoddy |
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Post by mrnutz on Oct 28, 2024 13:49:09 GMT
I got through on the phone after 43 minutes and the tickets were still saved in my basket, so all good here.
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Post by asfound on Oct 28, 2024 13:51:39 GMT
Got there in the end, and online too... I don't remember it being this hard to book the musical version at the Lyric a few years back.
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1,502 posts
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Post by foxa on Oct 28, 2024 13:59:36 GMT
Logged off. Had lunch. Began making an onion tart for dinner. Thought I would try again. My tickets had disappeared from my basket, but when I went back on the seating plan, they were there, so have now secured them.I was booking only for Manhunt, so don't know how Psychosis is going, but looked good availability for that.
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Post by justsaying113 on Oct 28, 2024 14:06:16 GMT
Looking at these comments, I'm almost sure someone's lost their job. It is pretty shambolic but I'd hate anyone lose their job over something as inconsequential as theatre tickets! |
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Post by intotheshade on Oct 28, 2024 14:15:20 GMT
Has anyone been able to book online now or is it only over the phone?
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Post by MrBunbury on Oct 28, 2024 14:16:11 GMT
Has anyone been able to book online now or is it only over the phone? I managed to book each show individually using the RC website now. |
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Post by intotheshade on Oct 28, 2024 14:19:05 GMT
Thanks - I’m still getting the errors so I will keep trying!
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Post by foxa on Oct 28, 2024 14:31:30 GMT
Yes, I eventually was able to book online. Hope you get through soon intotheshade! |
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yayyy
