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Post by talkstageytome on Jun 28, 2016 22:42:25 GMT
I must say the staff at the Hippodrome Casino are absolutely lovely over the phone, but I'm having real problems actually talking to someone who knows who I am (on their system.. i.e. no one has been able to look at my name on the system and tell me exactly how many tickets are under my name) and where my money is (I'm a student and my summer rent in due in two days, I need all the £££ I can get!  ). I believe I've been charged twice, was told I'd receive a form to fill in via email in order to get back my money, but still haven't been sent that. No one has been able to clarify just exactly what has happened, but at this point I'm praying I DON'T have a spare two tickets, because now I've only got a day or two to get rid of them if that's the case. Will ring back again tomorrow morning. Talked to a lovely lady on the phone, but after 10 minutes of reciting my name, booking confirmation email adress, phone number etc. etc. I had to be redirected elsewhere and all progress ceased. I've emailed the venue's general info email address now, in hopes that someone can point me in the direction of the person I actually need to speak too. Fingers crossed. So excited for Thursday though, and the filming news is very interesting! |
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Post by anthony40 on Jun 29, 2016 5:57:32 GMT
Again, there's a person here desperate for 1 ticket
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249 posts
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Post by theinvisiblegirl on Jun 29, 2016 6:49:18 GMT
I must say the staff at the Hippodrome Casino are absolutely lovely over the phone, but I'm having real problems actually talking to someone who knows who I am (on their system.. i.e. no one has been able to look at my name on the system and tell me exactly how many tickets are under my name) and where my money is (I'm a student and my summer rent in due in two days, I need all the £££ I can get! ). I believe I've been charged twice, was told I'd receive a form to fill in via email in order to get back my money, but still haven't been sent that. No one has been able to clarify just exactly what has happened, but at this point I'm praying I DON'T have a spare two tickets, because now I've only got a day or two to get rid of them if that's the case. Will ring back again tomorrow morning. Talked to a lovely lady on the phone, but after 10 minutes of reciting my name, booking confirmation email adress, phone number etc. etc. I had to be redirected elsewhere and all progress ceased. I've emailed the venue's general info email address now, in hopes that someone can point me in the direction of the person I actually need to speak too. Fingers crossed. So excited for Thursday though, and the filming news is very interesting! If it turns out that you do have spares I would be interested in one  Also their Head of Customer Services is called Lisa Marr if that's any help? |
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1,013 posts
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Post by talkstageytome on Jun 29, 2016 7:24:02 GMT
Great, thank you. I'll let you know what happens today! |
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Post by HereForTheatre on Jun 29, 2016 9:25:46 GMT
I agree about the staff being lovely. I spoke to a lovely lady called Severina when i booked my ticket and i think she is some kind of manager or something. It all came about rather by chance. I emailed them to ask if there was any list i could go on for spares and i got an e-mail back from this lady saying that there were a few spare for the late shows and if i gave my number she would call me to arrange it. Which she did instantly and was incredibly helpful and lovely. I was very impressed with the service.
I'm going to see Jeremy tonight, i'm so excited! It's been a dream of mine to see/hear him live ever since i first discovered him via Smash (RIP) a few years ago.
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Post by Deleted on Jun 29, 2016 9:44:13 GMT
I agree about the staff being lovely. I spoke to a lovely lady called Severina when i booked my ticket and i think she is some kind of manager or something. It all came about rather by chance. I emailed them to ask if there was any list i could go on for spares and i got an e-mail back from this lady saying that there were a few spare for the late shows and if i gave my number she would call me to arrange it. Which she did instantly and was incredibly helpful and lovely. I was very impressed with the service. I'm going to see Jeremy tonight, i'm so excited! It's been a dream of mine to see/hear him live ever since i first discovered him via Smash (RIP) a few years ago. I'd love an update on the setlist when you get back. Have a great time! |
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Post by HereForTheatre on Jun 29, 2016 9:57:39 GMT
Yes i'll post the set list (or at least what i can remember).
The running time is apparently 1hr 30mins so it seems it will be a decent length concert!
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4,179 posts
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Post by HereForTheatre on Jun 29, 2016 11:53:30 GMT
If anyone has been to the venue before, any advice on what time i should get there for? I'm only fussed about seeing the show so don't need to be there early for food,drinks, casino ect ect. The conf email says doors open at 10.45 which is only 15mins before the show but i've seen reports saying it's best to get there early so you can take your pick of seats, so i'm a bit confused.
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249 posts
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Post by theinvisiblegirl on Jun 29, 2016 11:58:41 GMT
I read somewhere that seats are already allocated?
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4,179 posts
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Post by HereForTheatre on Jun 29, 2016 11:59:16 GMT
I read someone that seats are already allocated? I've heard all sorts, that's why i'm confused! |
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Post by Deleted on Jun 29, 2016 12:00:51 GMT
Weird that doors are only opening 15 minutes early for that show, the 8pm show has doors opening at 7pm.
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4,179 posts
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Post by HereForTheatre on Jun 29, 2016 12:08:02 GMT
There is a comedy show at 8pm tonight before JJ so don't know if that makes a difference.
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4,369 posts
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Post by Michael on Jun 29, 2016 16:51:27 GMT
Yes i'll post the set list (or at least what i can remember). Please do report back. Based on the set list, I'll decide whether or not I'll pay the 12 quid for tomorrow's live screening (assuming that the set lists will be identical) |
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Post by HereForTheatre on Jun 30, 2016 8:52:27 GMT
I'll post more later but one thing I'll say is anyone who couldn't get a ticket has a right to be annoyed as it certainly wasn't sold out like they said it was. The balcony was almost half empty.
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Post by anthony40 on Jun 30, 2016 11:36:14 GMT
Grrrr!
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Post by theatre-turtle on Jun 30, 2016 11:43:32 GMT
I'll post more later but one thing I'll say is anyone who couldn't get a ticket has a right to be annoyed as it certainly wasn't sold out like they said it was. The balcony was almost half empty. How is this possible? |
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4,179 posts
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Post by HereForTheatre on Jun 30, 2016 11:52:44 GMT
It was theatre style in the stalls not caberet style and that section was packed but there were some spaces in the boothes behind. The balcony had many empty seats.
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249 posts
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Post by theinvisiblegirl on Jun 30, 2016 18:16:09 GMT
Just nabbed myself a free ticket to the 8pm show, soooo excited!
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4,204 posts
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Post by anthony40 on Jun 30, 2016 19:24:50 GMT
What! How? I'm going crazy here!!!!!
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249 posts
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Post by theinvisiblegirl on Jun 30, 2016 19:56:11 GMT
What! How? I'm going crazy here!!!!! A very generous person was giving a spare away on Twitter and as I'm going to the late show I was a few minutes away and could get here quickly. It's the interval now, he is so funny and completely amazing! |
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Post by anthony40 on Jun 30, 2016 20:24:21 GMT
My only hope here is that he's so overjoyed with the reception he receives from his London audience that Jeremy Jordan decides to return.
Grrr!
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Post by geweena on Jun 30, 2016 21:57:28 GMT
4 mins to go and still looks like quite a few balcony seats spare!
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Post by Deleted on Jun 30, 2016 22:12:55 GMT
What a great night! The 8pm show was pretty much full I think. Definitely worth seeing.
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Post by talkstageytome on Jun 30, 2016 23:42:27 GMT
I was at the 8pm show too, in the balcony! It was UTTERLY FABULOUS! He performed a great selection of songs and his original songs were excellent too. Was happy to hear songs from pretty much all of the musicals he's famous for having performed in. And his duets with his wife were excellent too!
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249 posts
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Post by theinvisiblegirl on Jul 1, 2016 6:00:27 GMT
I NEED a recording of that medley!
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). I believe I've been charged twice, was told I'd receive a form to fill in via email in order to get back my money, but still haven't been sent that. No one has been able to clarify just exactly what has happened, but at this point I'm praying I DON'T have a spare two tickets, because now I've only got a day or two to get rid of them if that's the case. Will ring back again tomorrow morning. Talked to a lovely lady on the phone, but after 10 minutes of reciting my name, booking confirmation email adress, phone number etc. etc. I had to be redirected elsewhere and all progress ceased. I've emailed the venue's general info email address now, in hopes that someone can point me in the direction of the person I actually need to speak too. Fingers crossed. 
Also their Head of Customer Services is called Lisa Marr if that's any help?
