1,250 posts
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Post by joem on Mar 14, 2020 22:11:19 GMT
I had tickets for the Salman Rushdie event at Alexandra Palace which has been cancelled. Tickets were only available through See Tickets. They have immediately given me a "face value" refund - pocketing the booking fee AND the transaction fee they have charged for the privilege of selling me tickets to an event which won't take place.
I fully understand that in a crisis we must all stick together but I look at this and see Rushdie may be out of pocket, the Alexandra Palace, maybe temp staff working for them and I am out of pocket too. But See Tickets have taken their full payment, how exactly are they sharing in everyone's pain and grief? What makes them the only ones in this equation entitled to make money when others are losing it?
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634 posts
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Post by jaqs on Mar 15, 2020 0:11:35 GMT
Last year when Jose Carreras concert was cancelled, ticketmaster refunded the lot, including all fees straight away, I was pleasantly surprised.
See have been super tight in your case.
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369 posts
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Post by Jonnyboy on Mar 15, 2020 1:09:45 GMT
When Sheridan Smith cancelled her tour I lost around £20 in fees from See. I queried it and explained I was happy for them to take a small fee for posting and sorting the tickets but £20 was ridiculous. Unfortunately it’s their policy. You lose all the fees if an event is cancelled. I can stomach a couple of quid but these fees are BIG in some cases.
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