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Post by cavocado on Aug 7, 2024 16:54:52 GMT
I think it used to be £2 per ticket, and now it's £4 per transaction. So that's okay for people with 2+ tickets to return, but a hefty increase for solo theatregoers.
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Post by Rory on Aug 7, 2024 17:14:36 GMT
I think it used to be £2 per ticket, and now it's £4 per transaction. So that's okay for people with 2+ tickets to return, but a hefty increase for solo theatregoers. Yes I think £4 is a hefty fee for a solo ticket return. £2 is fair enough I suppose. |
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Post by n1david on Aug 7, 2024 17:21:06 GMT
Arguably it should be x% of ticket price given that £4 is not a large cost to someone who has a £89 ticket but is quite a lot if you only paid £20 in the first place. I get that the amount of admin effort is the same regardless of ticket price but charging 20% of the ticket price as a penalty seems a bit harsh.
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Post by dr on Aug 7, 2024 17:52:19 GMT
16-18 year old tickets are £5 - so that's an 80% fee! Feels absurd and it is, makes the process basically redundant at lower prices.
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Post by Rory on Aug 7, 2024 17:55:43 GMT
I like to support the National but I have to question why I pay a Priority Membership if charges like that are tacked on. Even ATG don't charge you for exchanges if you have a membership.
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Post by mkb on Aug 7, 2024 18:37:31 GMT
Can I charge them an admin fee for each show they've cancelled on me, insisting I rebook at inflated prices? Of course not.
The only weapon you have is to do what I did last year: take out a Priority membership without paying the "charity" donation. Tell them why you're doing it too. It costs £11 rather than £80. They are breaking tax laws if they refuse, as the donation has to be voluntary to be exempt from 20% VAT. If enough people do this, they might start treating theatregoers a bit more fairly.
And quite why do they need to fund a Deputy Artistic Director? Why isn't one enough?
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Post by jek on Aug 8, 2024 8:41:45 GMT
It's £2.50 per ticket at the Barbican (I'm a member of both the Barbican and the NT.) To be honest I'm just grateful that you can exchange them at all! I've got tickets for a prom next week where the main draw for us was that Anthony Braxton was due to play one of his own compositions. We got an email last week saying that as Braxton is ill a different performer will play his music. No suggestion that we can get a refund or exchange. I do get the point that if you've bought a £20 ticket (as I often have) then £4 is a big chunk, but it must be a bit of a nightmare when there are many returns.
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Post by Jon on Aug 8, 2024 10:05:16 GMT
It's £2.50 per ticket at the Barbican (I'm a member of both the Barbican and the NT.) To be honest I'm just grateful that you can exchange them at all! I've got tickets for a prom next week where the main draw for us was that Anthony Braxton was due to play one of his own compositions. We got an email last week saying that as Braxton is ill a different performer will play his music. No suggestion that we can get a refund or exchange. I do get the point that if you've bought a £20 ticket (as I often have) then £4 is a big chunk, but it must be a bit of a nightmare when there are many returns. I suspect the admin fee is to stop lots of people from returning lots of tickets if say reviews for a show are bad. To moan about it to me comes across as ungrateful when it's not something that theatres offer in general. |
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Post by Rory on Aug 8, 2024 10:20:15 GMT
It's £2.50 per ticket at the Barbican (I'm a member of both the Barbican and the NT.) To be honest I'm just grateful that you can exchange them at all! I've got tickets for a prom next week where the main draw for us was that Anthony Braxton was due to play one of his own compositions. We got an email last week saying that as Braxton is ill a different performer will play his music. No suggestion that we can get a refund or exchange. I do get the point that if you've bought a £20 ticket (as I often have) then £4 is a big chunk, but it must be a bit of a nightmare when there are many returns. I suspect the admin is to stop lots of people from returning lots of tickets if say reviews for a show are bad. To moan about it to me comes across as ungrateful when it's not something that theatres offer in general. Consider me ungrateful then Jon. I can always rely on you. |
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Post by parsley1 on Aug 8, 2024 11:23:58 GMT
It's £2.50 per ticket at the Barbican (I'm a member of both the Barbican and the NT.) To be honest I'm just grateful that you can exchange them at all! I've got tickets for a prom next week where the main draw for us was that Anthony Braxton was due to play one of his own compositions. We got an email last week saying that as Braxton is ill a different performer will play his music. No suggestion that we can get a refund or exchange. I do get the point that if you've bought a £20 ticket (as I often have) then £4 is a big chunk, but it must be a bit of a nightmare when there are many returns. I suspect the admin fee is to stop lots of people from returning lots of tickets if say reviews for a show are bad. To moan about it to me comes across as ungrateful when it's not something that theatres offer in general. I do wonder if people value their time so little Over a few pounds |
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Post by Jon on Sept 6, 2024 11:21:12 GMT
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Post by lynette on Sept 6, 2024 12:51:09 GMT
Interesting. Not sure it would help cos the NT might want to call in star directors and actors for a one off show, like a big musical. It might be good to have a company which could tackle a group of plays with a theme or something like that.
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Post by parsley1 on Sept 6, 2024 13:23:42 GMT
Given his last flop there in 2018
He should probably zip it
Perhaps now the most irrelevant and tone deaf of all living playwrights
Joint with Stoppard
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Post by jek on Sept 24, 2024 10:55:16 GMT
I do hope that the Green Store in Bermondsey - the National's new place for storing costumes, props etc. - will have occasional backstage tours. It looks like a fascinating place. The six minute video they have made alongside today's announcement 'Theatre Green Book: A Sustainable Manifesto' is worth a look, with some glimpses of recent productions as well as of the new storage facility.
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Post by BurlyBeaR on Sept 24, 2024 10:58:43 GMT
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Post by n1david on Sept 24, 2024 12:00:00 GMT
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Post by amyja89 on Oct 4, 2024 12:05:09 GMT
I swear every time I remember to have a cheeky look at the Friday Rush, they are always experiencing technical difficulties and it's not open when it should be. Is this a regular occurrence or am I just unlucky?
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Post by zahidf on Oct 4, 2024 12:36:15 GMT
I swear every time I remember to have a cheeky look at the Friday Rush, they are always experiencing technical difficulties and it's not open when it should be. Is this a regular occurrence or am I just unlucky? Worked really quickly for me today. Completely random i guess! |
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Post by Dave B on Oct 14, 2024 9:04:57 GMT
Anyone able to do Amex booking today?
Through the queue but zero events/seats available for *any* show. Assume technical issues...
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Post by blamerobots on Oct 14, 2024 9:15:58 GMT
Same situation for me, just because I was curious after the small talk about it in the Here We Are thread.
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Post by fossil on Oct 14, 2024 9:26:42 GMT
I just logged in with my priority membership and also am getting the "no results found" for all shows. A nice Monday morning job for their IT support.
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Post by frankubelik on Oct 14, 2024 9:33:39 GMT
Yes, same here BUT...........I clocked onto the general calendar, then to a chosen date and there was the seat map!!! Tix booked. Never ever done it that way before. Do give it a try, it worked for me. Very very frustrating though. Shame on you NT/Amex.
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Post by Dave B on Oct 14, 2024 9:33:40 GMT
Over half an hour and zero updates/messages from the NT. Pretty poor.
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Post by Someone in a tree on Oct 14, 2024 9:35:57 GMT
The endless bun fights for tickets for a production that was only ever ok stopped me booking for our beloved Nash
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Post by Dave B on Oct 14, 2024 9:53:02 GMT
Yes, same here BUT...........I clocked onto the general calendar, then to a chosen date and there was the seat map!!! Tix booked. Never ever done it that way before. Do give it a try, it worked for me. Very very frustrating though. Shame on you NT/Amex. GREAT tip - thank you.
I got through and got seats I wanted for two and seats I can live with for the third!
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