299 posts
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Post by macksennett on Jan 13, 2018 20:09:43 GMT
I can't even find this in my account! What should I click on when I've logged in please?
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4,361 posts
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Post by shady23 on Jan 14, 2018 11:13:27 GMT
I only get the offer emails for selected venues. Ones for Birmigham come through but not for Bristol or Wimbledon. No idea why but that’s the way it is It shouldn't be random at all as you can check via your account (which I think is possible even if you are a mailing list member only rather than a full member, but I am sure someone will correct me if I am wrong) to see which venue mailing lists you are subscribed to. It is quite hard to navigate to the right section of the website but this is how I checked and it only deepened the mystery of why my chosen venues never email me. I need to do this as I get constant ATG offers for Oxford Theatre. I'm sure it's lovely but I've never been and am very unlikely to ever go so not sure what is going on there!
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821 posts
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Post by ensembleswings on Mar 1, 2018 9:47:01 GMT
I’ve never had to cancel a ticket before but thanks to today’s weather I’m going to have to cancel seeing Wicked in Bristol tonight. I know that my ATG card would allow me to exchange the ticket but seeing as it’s the last few days in this venue I can’t do any of the other remaining shows. Anyone know whether I’ll be likely to get a refund or not? I didn’t bother purchasing the ticket insurance but isn’t something similar included with the card itself? Also does anyone know the number I need to call in order to get through and cancel the ticket?
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216 posts
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Post by galinda on Mar 1, 2018 17:41:27 GMT
I’ve never had to cancel a ticket before but thanks to today’s weather I’m going to have to cancel seeing Wicked in Bristol tonight. I know that my ATG card would allow me to exchange the ticket but seeing as it’s the last few days in this venue I can’t do any of the other remaining shows. Anyone know whether I’ll be likely to get a refund or not? I didn’t bother purchasing the ticket insurance but isn’t something similar included with the card itself? Also does anyone know the number I need to call in order to get through and cancel the ticket? You may have found the number by now if the show is tonight but just incase this is the number I used to exchange tickets for the weekend earlier on. 020 8544 7469. Their website says you can exchange 48 hours in advance but no refunds. But maybe in the circumstances they are allowing refunds. Let us know how you get on!
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821 posts
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Post by ensembleswings on Mar 1, 2018 17:52:21 GMT
galinda thanks. Yes the show is going ahead tonight meaning they won't offer refunds unfortunately. I would ask to exchange it for another night however I already have tickets for Saturday night and cannot make the other performances. Shame but that's just the way it goes
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2,150 posts
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Post by richey on Mar 28, 2018 21:38:47 GMT
Does anyone else have trouble getting updates/ e-mails off them? I've not had any lately with local offers yet earlier today I discovered by chance that there is a really good offer on tickets for Miss Saigon in Manchester (all stall and circle seats £20 for early next week). I only discovered this whilst actually browsing for tickets.
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2,379 posts
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Post by robertb213 on Mar 28, 2018 21:42:06 GMT
I never get any emails with offers, every deal I've ever benefited from has been found by chance!
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3,088 posts
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Post by david on Mar 28, 2018 22:02:50 GMT
Does anyone else have trouble getting updates/ e-mails off them? I've not had any lately with local offers yet earlier today I discovered by chance that there is a really good offer on tickets for Miss Saigon in Manchester (all stall and circle seats £20 for early next week). I only discovered this whilst actually browsing for tickets. Richey, I had a similar problem a few months back with no emails regarding offers and priority booking. Having checked my ATG online account for any issues, I ended up contacting the customer services dept and getting them to confirm which theatres I wanted info from. After this, I now get the emails on a regular basis. Hope this helps!
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3,478 posts
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Post by showgirl on Mar 29, 2018 3:55:04 GMT
Does anyone else have trouble getting updates/ e-mails off them? I've not had any lately with local offers yet earlier today I discovered by chance that there is a really good offer on tickets for Miss Saigon in Manchester (all stall and circle seats £20 for early next week). I only discovered this whilst actually browsing for tickets. Richey, I had a similar problem a few months back with no emails regarding offers and priority booking. Having checked my ATG online account for any issues, I ended up contacting the customer services dept and getting them to confirm which theatres I wanted info from. After this, I now get the emails on a regular basis. Hope this helps! I've been all through this with ATG recently and they wrote to apologise and sent me a few brochures by post, but it has made absolutely no difference whatsoever and I still never receive emails, which is what really grates, for precisely the reason richey mentions, ie offers.
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4,038 posts
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Post by kathryn on Mar 29, 2018 9:06:31 GMT
I don't think I've ever seen a theatrecard offer email. I don't think it matters terribly for me in that all the offers I've seen by chance are for regional theatres nowhere near me, but it is annoying as it's meant to be one of the card benefits.(Along with priority booking, which has been hit and miss lately too.)
I decided last year to cancel, as I just wasn't getting enough benefit to justify the fee. I've got it until August this year and I've barely used it.
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18,844 posts
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Post by BurlyBeaR on Mar 29, 2018 12:20:52 GMT
I don’t get the promo mails either. I’ve rung their CS team today and the settings are correct. I told her that lots of people have this problem (and how I know that) and asked her to flag it to their technical team.
I asked her if this was a known problem and she said she wasn’t aware of it. I suggest that anyone not getting the mails rings the customer services number and says the same so that they know there’s a real problem. It’s 0208 544 7469.
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4,631 posts
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Post by Phantom of London on Mar 29, 2018 12:34:28 GMT
in fairness ATG want to take your money for their card and then make the process for offers as convoluted as possible, when trying to dodge the booking fee on their tickets it is no mean feat and you have to know what you are doing and they are still brazen to offer insurance on the ticket, even though the card does this.
But once you get to know the system you can get some amazing offers such as;
£25 walk up ticket with card for Miss Saigon (best seats stalls).
£12 walk up ticket for Pressure at Richmond.
Those 2 offers pay for the card.
Also got £10 off Hairspray.
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4,038 posts
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Post by kathryn on Mar 29, 2018 13:11:54 GMT
Clearly I don't know the system well enough!
I've literally only used it to save on booking fees, priority booking and exchange tickets a couple of times! First year I made my money back in saved booking fees, second year I didn't - and the priority booking was only so-so, I think I missed a few priority booking windows because it was only a day or so.
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18,844 posts
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Post by BurlyBeaR on Mar 29, 2018 15:17:41 GMT
If you go as a group of 4 and take the £10 off opening night offer the card pays for itself right there and then. Or I f you go as a single and take the same opening night offer offer 4 separate times it pays for itself. Then you have the booking fee savings, drinks discounts etc on top of that. It’s one of the few loyalty cards that does actually work well I think.
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2,150 posts
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Post by richey on Mar 29, 2018 16:16:53 GMT
in fairness ATG want to take your money for their card and then make the process for offers as convoluted as possible. You'd think that ATG would want to get as much business as possible from those with cards though. Someone who doesn't feel they haven't had value for money is hardly likely to renew the following year. Plus surely they'd prefer to sell any remaining seats at a discount rather than not at all.
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4,038 posts
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Post by kathryn on Mar 29, 2018 19:52:02 GMT
If you go as a group of 4 and take the £10 off opening night offer the card pays for itself right there and then. Or I f you go as a single and take the same opening night offer offer 4 separate times it pays for itself. Then you have the booking fee savings, drinks discounts etc on top of that. It’s one of the few loyalty cards that does actually work well I think. There’s a £10 off opening night offer? I’ve never seen that. How do you get it?
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18,844 posts
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Post by BurlyBeaR on Mar 29, 2018 21:42:14 GMT
Just sign in, select the seat and the various offers will be listed. There’s th3 occasional production that doesn’t offer it but 90% of them do. It ranges from £5 to £10 off and maximum of four tickets.
That’s how it works for Manchester anyway, can’t speak for other venues.
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2,150 posts
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Post by richey on Mar 29, 2018 21:48:59 GMT
The opening night offers are usually one of the few ones publicised in the season brochures
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4,631 posts
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Post by Phantom of London on Mar 30, 2018 12:36:26 GMT
As you see depending on what aerial you live in a ATG card can give you tremendous value for money, however let’s be frank ATG only seem interested in revenue and spreadsheets and if they went to the wall I wouldn’t be sorry.
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821 posts
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Post by ensembleswings on Mar 30, 2018 16:40:05 GMT
Just sign in, select the seat and the various offers will be listed. There’s th3 occasional production that doesn’t offer it but 90% of them do. It ranges from £5 to £10 off and maximum of four tickets. That’s how it works for Manchester anyway, can’t speak for other venues. It's the same for Bristol. Near enough every show I've wanted to see at that venue has offered at least £5 (normally £10) off opening night
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2,379 posts
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Post by robertb213 on Mar 30, 2018 16:46:00 GMT
Same for Milton Keynes and Aylesbury. It's still a shame that they don't email to draw attention to these offers though, you have to log in and check
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3,088 posts
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Post by david on Mar 30, 2018 17:42:50 GMT
Being based in the Northwest, personally I’ve found the ATG card to be really good value for money as I have access to the Liverpool Empire as well as the Manchester Opera House and Palace theatres.
Over the last few years, I’ve certainly got more than my money’s worth from the card with all the first night savings and no booking fees benefit. Of all the theatre memberships I currently hold, this has been the most beneficial. It’s just a shame that I can’t get more use out of it for WE theatres. I only really use it for the priority booking benefit for London stuff. However, it had on the odd occasion thrown up some savings as in the case for the old KX theatre for In the Heights and the Railway Children as well as getting access to the £25 front row tickets for the Excorist.
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4,038 posts
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Post by kathryn on Mar 30, 2018 20:57:49 GMT
Just sign in, select the seat and the various offers will be listed. There’s th3 occasional production that doesn’t offer it but 90% of them do. It ranges from £5 to £10 off and maximum of four tickets. That’s how it works for Manchester anyway, can’t speak for other venues. I just looked - I can’t find any opening night discounts on London venues, which are the ones I go to. Which is probably why I’ve never seen it. Thus confirming that this card is not a no-brainer value-for-money proposition for me - I need to see 9-10 ATG shows a year for the savings on booking fees to break even with the annual fee, given that I don’t drink and so don’t buy drinks in theatre bars. Or I need to feel like I’m getting really good use out of priority booking. I just haven’t been using it enough to justify the fee.
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18,844 posts
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Post by BurlyBeaR on Mar 30, 2018 21:56:28 GMT
Maybe that’s because London venues use dynamic pricing. The ATG opening night offer is pretty much all we get in the regions. The theatre could be empty on a Saturday night and they’d still be charging full price.
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Post by Deleted on Apr 1, 2018 13:53:32 GMT
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2,150 posts
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Post by richey on Apr 1, 2018 16:15:49 GMT
Yeah I got one too. The Miss Saigon offer isn't the one I found online though. The picture is from a promo they did last week where some of the cast landed in an authentic helicopter at the local airport to celebrate opening night
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Post by Deleted on Apr 1, 2018 16:19:03 GMT
Yeah I got one too. The Miss Saigon offer isn't the one I found online though. The picture is from a promo they did last week where some of the cast landed in an authentic helicopter at the local airport to celebrate opening night Yeah they seem to have pulled that offer back to just Mon-Wed this week now. Going to keep tabs on prices over the coming weeks.
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18,844 posts
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Post by BurlyBeaR on Apr 1, 2018 16:36:49 GMT
Still no email despite my call to ATG the other day 😡
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197 posts
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Post by benny20 on Apr 5, 2018 22:05:41 GMT
I have been an ATG card holder for a few years now but rarely receive emails for offers or even when tickets go ok pre sale for members. Does anyone have a good email address or name of someone in ATG who might be able to sort this out as I only ever get fobbed off.
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Post by Deleted on Apr 6, 2018 6:35:04 GMT
Just as a bit of help, its worth checking your account on their website.... (granted which isn't the most user friendly) Previously, I hadn't been receiving emails, but changed my account preferences and it got sorted. Log in here: secure.atgtickets.com/Online/login.aspGo to 'My Account' at the top Under 'Account Information' make sure 'Data Protection' is ticked... Yes, I would like to receive special offers, updates and information from ATG (Ambassador Theatre Group)I will say, when I changed these settings I started receiving a lot of post too. A quick email to atgcustomer@theambassadors.com and they changed the postal preferences for me and now I just get emails.
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