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Post by Wilf on Apr 3, 2024 13:09:34 GMT
Still no reply, has anyone had any information about the presale for Chicago from 10.00 on 4th April.
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19,127 posts
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Post by BurlyBeaR on Apr 3, 2024 16:02:09 GMT
Yes I had the Chicago presale notification I think.
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1,373 posts
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Post by mkb on Apr 3, 2024 21:29:03 GMT
For those with an annual ATG+ membership on automatic renewal, ATG have a new system this year. The annual fee is collected on the expiry date, as previously, but now, they won't order your next year's card until the payment has been received and they take up to 28 days to be produced and mailed. They used to send out the new card in advance, but apparently people whose payments failed were still then able to use the new cards for bar discounts. (You'd think that the till would do a check that the account is active, but this is ATG after all, so no joined-up IT.)
So, now, annual members cannot avail of the bar discount for up to four weeks at the start of each year until the new card arrives. Ker-ching!
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2,991 posts
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Post by ceebee on Apr 3, 2024 22:41:28 GMT
Still no reply, has anyone had any information about the presale for Chicago from 10.00 on 4th April. I've had nothing.
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2,991 posts
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Post by ceebee on Apr 4, 2024 9:06:03 GMT
Still no reply, has anyone had any information about the presale for Chicago from 10.00 on 4th April. Received at 10.04 this morning.
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3,145 posts
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Post by david on Apr 10, 2024 20:03:02 GMT
Is the website having issues? I am trying to log in but the system doesn't let me get any further than the main sign in page. I have tried on different devices but no luck.
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1,338 posts
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Post by CG on the loose on Apr 10, 2024 20:44:01 GMT
Is the website having issues? I am trying to log in but the system doesn't let me get any further than the main sign in page. I have tried on different devices but no luck. Just tried to log in and it flipped straight back to the log in screen - definitely something not working!
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3,145 posts
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Post by david on Apr 10, 2024 20:46:34 GMT
Is the website having issues? I am trying to log in but the system doesn't let me get any further than the main sign in page. I have tried on different devices but no luck. Just tried to log in and it flipped straight back to the log in screen - definitely something not working! Thanks for checking CG on the loose . I wasn't too sure if was just me or a bigger IT issue!
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2,991 posts
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Post by ceebee on Apr 15, 2024 15:22:51 GMT
Yay - a rebrand! Looking forward with excitement to the enhanced ATG membership perks...
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1,338 posts
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Post by CG on the loose on Apr 15, 2024 18:40:28 GMT
If only existing members could log in... or is that just me still?
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1,338 posts
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Post by CG on the loose on Apr 15, 2024 18:43:12 GMT
If only existing members could log in... or is that just me still? Ah ... turns out I had to go through the forgotten password loop to reset because they've changed the password requirements and my old one didn't qualify. Nice of them to communicate that to their members.
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2,991 posts
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Post by ceebee on Apr 15, 2024 19:13:54 GMT
New ATG branding and font... Now, I am not somebody with accessibility needs or requirements, but I would be very interested to know what others think of the new font that ATG are using for their branding and top line "WELCOME TO ATG TICKETS" on their website. It has what I can only describe as linear shard/slash style applied to the purple lettering and actually genuinely made me feel nauseous reading it. Has anybody else experienced this or any other issue with the style of lettering used?
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Post by tlppi on Apr 15, 2024 19:15:59 GMT
i'm struggling to wrap my head around ATG not being red. doesn't sit right with me. sends a shudder through my bones. etc
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1,521 posts
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Post by Dave B on Jun 20, 2024 8:45:38 GMT
On two recent ATG bookings I've gotten the error message online
Something took too long behind the scenes. If you don’t receive an email confirmation within the next 10 minutes, please call us and we will be happy to help. +44 (0) 33 3009 3108
Now okay, two errors and I've had to call twice but I have to say the staff on the phoneline have been fantastic each time. Friendly and helpful to the point where this morning, I had two specific seats in my basket when I got this error so they were stuck and even the agent could not check them out. No problem, he just said he could call me back as soon as they were available. He did just that within 5 minutes and now I am all booked.
Obviously I'd prefer the website to work (tho both agents have told me they know about it, something has gone wrong and they are working on it) but on calling, my experience has been great.
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