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Post by theatrefan62 on Mar 30, 2023 13:44:29 GMT
This article doesn't surprise me, BUT this is not just a theatre thing. I think many who deal with the public will say that (especially since covid) the rudeness, aggression and entitlement from the general public has gone through the roof. And that's across all demographics (teens to OAPs, male, female etc etc). Up until recently I worked customer facing and via phones for many years but it's just got out of hand and it's why I left. I'd have to be very desperate to go back to a customer facing role again, certainly one with a lot of public interaction. [/quote]Stunned* that Ballet is mentioned in that article - what on earth is going on? Ballet of all things isn't known for attracting people who'll be on a hen night etc. And there's zero opportunity to sing along/join in. I'm just at a loss at this point... *although by now I really shouldn't be.[/quote] A long time ago I worked part time at a local theatre and the Ballet and Opera crowds were known for being the worst behaved of the lot. Everyone dreaded it, so it's definitely not a new thing
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Post by alece10 on Mar 30, 2023 15:10:22 GMT
When I was a volunteer at a theatre I found that the audiences for musicals were much nicer than those for plays. Play audiences were generally not as friendly and could be quite rude. Best audiences were Friday nights for musicals and on one show the cast used to call Fridays "Frigay" as there seemed to be a larger number of gays that day compared to other days. Luckily Friday was the day I worked there.
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Post by alece10 on Mar 30, 2023 15:15:39 GMT
This article doesn't surprise me, BUT this is not just a theatre thing. I think many who deal with the public will say that (especially since covid) the rudeness, aggression and entitlement from the general public has gone through the roof. And that's across all demographics (teens to OAPs, male, female etc etc). Up until recently I worked customer facing and via phones for many years but it's just got out of hand and it's why I left. I'd have to be very desperate to go back to a customer facing role again, certainly one with a lot of public interaction. Stunned* that Ballet is mentioned in that article - what on earth is going on? Ballet of all things isn't known for attracting people who'll be on a hen night etc. And there's zero opportunity to sing along/join in. I'm just at a loss at this point... *although by now I really shouldn't be.[/quote] A long time ago I worked part time at a local theatre and the Ballet and Opera crowds were known for being the worst behaved of the lot. Everyone dreaded it, so it's definitely not a new thing [/quote] I don't think rudeness is a recent thing and, like you say, bad manners are not just confined to the theatre. I spent the late 70s and 80s as a holiday rep and saw the best and worst of people. Most were absolutely lovely as they were in holiday and there to have a great time but when they were bad they were awful. I once had to have a police escort home as a client wanted to beat me up because they didn't win a prize in the raffle at the party night and another time I was physically pulled over the counter of the check in desk by my tie at the airport, the reason why I forget now.
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Post by sph on Mar 30, 2023 20:27:16 GMT
I also think one of the worst things for bad behaviour from customers is the advent of email. Back when I worked in theatres, it got to a point where if you approached a customer to tell them that they were being too loud or using their phone when they shouldn't be etc, the following day the manager would receive an email detailing how FOH staff had "ruined their experience" by approaching them, and then they expected to be compensated. Luckily, managers I worked for generally took the side of the staff, but it does put theatre workers in an unfortunate position where stepping in to prevent bad behaviour can become more trouble than it's worth.
Back when you didn't have email, people didn't complain as much as they'd have to do it by hand. The need to by a stamp in order to make a complaint is actually an excellent deterrent.
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Post by ceebee on Mar 31, 2023 5:39:43 GMT
Bat Out Of Hell on Thursday evening took bad behaviour to a new level - the audience stopped the show and effectively demanded two people creating noise through their swearing/arguing be removed. FoH eventually did their job - a shame it took a showstop for them to intervene.
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Post by dontdreamit on Mar 31, 2023 6:04:17 GMT
Bat Out Of Hell on Thursday evening took bad behaviour to a new level - the audience stopped the show and effectively demanded two people creating noise through their swearing/arguing be removed. FoH eventually did their job - a shame it took a showstop firbthem to intervene. I’ve seen a lot of bad behaviour at Bat over the years, but this was the most extreme- the language he was using towards his partner was absolutely vile- I was rows away and could hear it clearly even during the performance
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Post by n1david on Mar 31, 2023 20:08:09 GMT
Thanks to the lady sitting next to me at Romeo and Julie last night who was wearing a mask, but took it OFF when she had a coughing fit during Act 2. 24 hours later I've got a sore throat and starting to sneeze. I can't pin the blame on you conclusively but I have my suspicions...
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Post by theatregoer22 on Mar 31, 2023 21:03:40 GMT
Aimee Lou Wood's latest Instagram story features her looking exasperated with the caption 'Do people truly think we can't see them on their phones in the theatre or do they just not give a sh*t.' Followed by a poll with the options 'Forgot their not at home on the sofa' and 'Rude...'
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Post by Jon on Mar 31, 2023 21:10:18 GMT
People are addicted to their phones, it's a wonder that they sleep at night.
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Post by richey on Apr 4, 2023 17:47:57 GMT
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Post by lolalou on Apr 5, 2023 10:49:46 GMT
Aimee Lou Wood's latest Instagram story features her looking exasperated with the caption 'Do people truly think we can't see them on their phones in the theatre or do they just not give a sh*t.' Followed by a poll with the options 'Forgot their not at home on the sofa' and 'Rude...' Bit of a pointless rant by Aimee Lou Wood. Who’s it aimed at? Last night’s audience? A potential future audience member who thinks they’re entitled to use their phone and will be influenced by her post? Until the talent complain to front of house and theatre managers, until audiences vote with their feet because they don’t want to pay upward of £60 to have to listen to some entitled oik, the situation will remain the same. Theatres and management need to have the balls to step up and prevent behaviours by having clear, enforceable rules before the lights go down. Ushers need to have better training and more power. Too many just stand and watch the show. If the actors and audience can see a phone then why can’t they? Unfortunately the pay is rubbish and I’m sure a lot can’t be bothered with the hassle. Bad behaviour is on the rise, much of it drink related. It’s all very well theatres and actors highlighting it. Let’s see some action please. Manchester are going the right way with signage but let’s be really clear and put the word ‘DON’T’ instead of REFRAIN. Let’s make it super clear that no, we don’t want you to sing. We want to listen to the trained singer on stage. The one we’ve paid to hear? To answer your question Aimee Lou Wood - no they don’t give a s**t
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Post by richey on Apr 6, 2023 8:27:44 GMT
It's a Sunday evening so there won't be a huge number of performances affected. Evening church services on the other hand... It's been revealed today that the test will be at 3pm, so that will affect a lot more matinees. Acccording to BBC News it was originally going to be in the evening but the government decided to move it to avoid a clash with the FA Cup. How considerate of them.
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Post by A.Ham on Apr 6, 2023 9:25:21 GMT
It's a Sunday evening so there won't be a huge number of performances affected. Evening church services on the other hand... It's been revealed today that the test will be at 3pm, so that will affect a lot more matinees. Acccording to BBC News it was originally going to be in the evening but the government decided to move it to avoid a clash with the FA Cup. How considerate of them. It’s like Covid all over again - heaven and earth moved to support the football but couldn’t give two ****s about the arts!
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Post by longinthetooth on Apr 6, 2023 22:03:36 GMT
Two people turned up with small, solid suitcases at the Bake Off Musical this afternoon. As we passed them at the bag check, the cases had been spread on the ground, unzipped, and the staff were trying to inspect the contents without rummaging and messing up the contents too much. I mean, who takes a case to the theatre? Surely they could have left them at their hotel and collected them afterwards? Goodness knows where they stowed them once through security!
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Post by sph on Apr 6, 2023 22:10:18 GMT
Two people turned up with small, solid suitcases at the Bake Off Musical this afternoon. As we passed them at the bag check, the cases had been spread on the ground, unzipped, and the staff were trying to inspect the contents without rummaging and messing up the contents too much. I mean, who takes a case to the theatre? Surely they could have left them at their hotel and collected them afterwards? Goodness knows where they stowed them once through security! It happens a lot. We used to get massive suitcases brought in to the point that the cloakroom couldn't take any more. I don't know why people do it. If the theatre didn't have a cloakroom or weren't willing to store it what were they expecting to do? I don't think I'd ever just assume that a theatre would be willing to take all of my holiday luggage without any prior notice. The general public are bizarre.
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Post by BVM on Apr 7, 2023 8:28:03 GMT
There truly is no hope! #FacePalmEmoji
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Post by alece10 on Apr 7, 2023 8:40:28 GMT
Alison Hammond was t Bake Off last night sitting in the front row of the dress circle. She was with 2 other people and brought to their seats just before the start by FOH. However they were told off twice for putting drinks and other items on the ledge in front of them. Presumably they thought they were important so were entitled to do it which is why they needed telling twice.
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4,790 posts
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Post by Mark on Apr 7, 2023 10:10:30 GMT
Two people turned up with small, solid suitcases at the Bake Off Musical this afternoon. As we passed them at the bag check, the cases had been spread on the ground, unzipped, and the staff were trying to inspect the contents without rummaging and messing up the contents too much. I mean, who takes a case to the theatre? Surely they could have left them at their hotel and collected them afterwards? Goodness knows where they stowed them once through security! I’m guilty of having done this a few times in the past, but always checked it was allowable before booking my ticket. Different circumstances - back in the day having finished a drama school audition and a long wait for the night bus home, or more recently landing from a work flight and having time to see a show before heading to friends for the evening. This was before I moved to London. I had started using one of those storage places though because more and more venues couldn’t accommodate larger bags
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Post by sph on Apr 7, 2023 10:17:07 GMT
I always thought it funny when, as front of house, we'd have to do bag checks on the doors. Apparently bag checks are supposed to act as a deterrent and so we weren't looking for anything per se. Although, what on earth we would have actually done if we'd come across something dangerous I don't know!
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Post by mkb on Apr 7, 2023 10:26:24 GMT
Two people turned up with small, solid suitcases at the Bake Off Musical this afternoon. As we passed them at the bag check, the cases had been spread on the ground, unzipped, and the staff were trying to inspect the contents without rummaging and messing up the contents too much. I mean, who takes a case to the theatre? Surely they could have left them at their hotel and collected them afterwards? Goodness knows where they stowed them once through security! Why is that bad behaviour? It's not affecting anyone else. When we go abroad from Heathrow or Gatwick, we often get the train down to London straight after work the night before, do a show, then head out to the airport for our hotel. Are you saying we should be booking hotels in central London at three times the price just so you don't have to watch our bags being screened by security before they go in the cloakroom?
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Post by matilda1 on Apr 7, 2023 12:41:26 GMT
My daughter works FOH at the Manchester venue they mention. As I ‘ve said on here many times the abuse and threats, often physical, that the staff experience is off the scale. Very irresponsible of This Morning to air this. Maybe Vanessa Feltz and co would like to come along and experience first hand what staff have to put up with!
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Post by Jon on Apr 7, 2023 16:41:20 GMT
I normally don't like Nick Ferrari but he had the right reaction to Vanessa's comments!
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Post by sfsusan on Apr 7, 2023 17:59:15 GMT
Why is that bad behaviour? It's not affecting anyone else. Wouldn't the regular security line be short-staffed and therefore slower while the luggage is being inspected? Plus the cloakroom staff now presumably need to dodge around the bags while trying to do their jobs.
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Post by mkb on Apr 7, 2023 18:29:09 GMT
Why is that bad behaviour? It's not affecting anyone else. Wouldn't the regular security line be short-staffed and therefore slower while the luggage is being inspected? Plus the cloakroom staff now presumably need to dodge around the bags while trying to do their jobs. In short, no, that is not what happens in practice. As mentioned by another, all bag searches, which are overwhelmingly searches of ladies' handbags, are perfunctory. You open the bag, they look, they wave you through. I've never known a search of my bag take longer than anyone else's; I've never known my bag search to cause a queue to form. In any West End theatre cloakroom, you will find a handful of trolley bags at every performance. It's normal, they are used to it, and they have the space. Some do not even charge. It's common for tourists to be between remote hotels and need this facility, and it's rare for London theatres to be anything other than welcoming and accommodating in this regard. (For the few that are not, there's Stasher.) I'm afraid I view this objection in the same way as I do those who tut when they have to stand to let me reach my seat pre-show.
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Post by Jon on Apr 7, 2023 18:33:26 GMT
Bringing suitcases isn't bad behaviour but I do think it's good practice to perhaps not bring him heavy items. I wonder what people do if a theatre doesn't have a cloakroom.
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