Sunday In The Park with George - Savoy

Same! It's a Thursday ATG miracle!

(I had by the time we got round to SITPWG had an awful lot of ATG practice though ;-))

Quite a relief actually as I think 95 quid for top price non premium was somewhat over the odds....

Called this morning at 9am and got through after a few minutes. Lovely girl and cancelled my ticket with no problem. Said 3-5 working days. She didnt mention loss of fees so I will see what I get.
I also asked for a refund for Back to the future which she did.
I will definately be booking for this again and hopefully first preview but as we really dont know if and when this show will happen I'll just rebook when the time comes.

Just had an email from them with my credit voucher details, despite me asking for a full refund several days ago, have already messaged them back so will see how they respond

I'm hoping that clause 7.3 of their general Terms and Conditions will cover this...

7.3 Where an Event is cancelled or rescheduled (subject to clause 6 and this clause) by the Venue or Promoter, where an Event is cancelled or rescheduled due to circumstances beyond Our control, or where there is a material change to the programme of the Event, You will be entitled to claim a refund from Us in accordance with this clause.

Unless Im missing something obvious, which is entirely possible. 

Same here. Spoke to someone this morning who processed the refund and now have the credit note e mail.
Lord knows what I'll end up with.

I've got the credit note email as well, despite having agreed a refund with them yesterday. Hopefully this is an automated email and the refund will still happen. Be interested to hear what response people get from asking about this.

A voucher was automatically added to my ATG account (I didn't get an email informing me). I rang them this afternoon, on hold for probably half an hour, but a refund was easily sorted once I got through. I was offered a £10 bonus and a £15 bar voucher if I was willing to roll the voucher forward, but I stuck to the refund and she was happy to sort it. Should be received next week.

Glad to hear they are actioning stuff, you just have to be patient on the phone to initially get through.

I won’t be asking for a refund or trying to get extras from the theatre like an extra voucher credit or free drinks.

The industry needs our support and money more than ever.

Why would the producers take a chance on staging it next year when so many have asked for a refund. I just hope the few on here are not indicative of the thousands who bought tickets that don’t visit this board.

After reading some of the comments, no wonder TheatreMonkey left the board promptly after closing the ATG thread.

Why would any company expect to hang on to customers' monies for a product that will not be delivered for at least a year when said customers did not knowingly make their purchase under such terms? It's an absurd expectation.

Managed to get my refund at last, well hopefully anyway! Held on for 35 minutes and the man was very helpful.

I love that for Sister Act at the Apollo and Boom of Mormon at The Mayflower I have the seat I chose held on a different date. That works.
I don’t have an issue with a voucher being the next default option. I used my voucher from Curtains to book for Phantom of the Opera. But it won’t work for everyone or every show.

If they’d given me the same seat I’d have been happy. But a voucher means I have to gamble again, will seats be the same price? Will people who originally got more expensive seats swoop in and get my cheap one first!
I think if they sweeten it with a free programme or something that is better.