Xanderl
Member
Not always very high value in terms of ticket yield or donations
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Post by Xanderl on Nov 30, 2017 18:34:48 GMT
How else can you pay by phone except with a cc? And why should you pay more than a teensy weensy bit extra than a stamp for postage? As you know, I know nothing but is it something to do with taxation that the fees thing is rampant? I have seen places that charge a fee for credit card payments but not debit cards. Not theatres but I think this was the case when I renewed my car insurance. Anyway just unleashed a full on TWITTER RANT at the Oxford New Theatre about this.
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4,028 posts
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Post by kathryn on Nov 30, 2017 20:42:46 GMT
Debit card transactions cost the retailer pennies, credit card transactions cost a percentage of the price. Some retailers will explicitly pass that extra cost on to the customer - usually for large transactions -some will not.
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3,458 posts
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Post by showgirl on Nov 30, 2017 23:25:53 GMT
I rarely visit the Theatre Royal, Bath, but when I do I have to book in advance as I'm travelling so far, and then I'm reminded how unfair it seems not only to have to pay a booking fee but for postage on top - when I would prefer to collect my ticket in person on the day and actually think the post is riskier. I've never come across another theatre which forces you to receive your ticket by post and to pay for it; sometime, if/when I have the time and mental energy, I must take it up with them.
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Post by Honoured Guest on Nov 30, 2017 23:32:23 GMT
When I booked in advance with TRB, by phone, they were quite happy to hold my ticket.
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3,458 posts
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Post by showgirl on Dec 1, 2017 5:12:16 GMT
That'll be the difference then, HG: I have to do most of my theatre booking either very early in the AM or late PM when returning from the theatre, so phoning isn't an option. But when I am there next week, I will try to remember to ask about this.
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18,697 posts
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Post by BurlyBeaR on Dec 1, 2017 8:04:47 GMT
In the old days, you could phone, they'd hold it for 4 working days while you posted in a cheque. And now you ring ATG’s call centre and they put YOU on hold for 4 days while they make some more dosh out of the 0844 number.
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5,495 posts
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Post by Baemax on Dec 1, 2017 9:37:06 GMT
I rarely visit the Theatre Royal, Bath, but when I do I have to book in advance as I'm travelling so far, and then I'm reminded how unfair it seems not only to have to pay a booking fee but for postage on top - when I would prefer to collect my ticket in person on the day and actually think the post is riskier. I've never come across another theatre which forces you to receive your ticket by post and to pay for it; sometime, if/when I have the time and mental energy, I must take it up with them. The Globe has no option to collect your ticket at the box office. There's a flat £2.50 booking fee per transaction (so especially if you're booking yard tickets you're better off booking several at once) and the tickets arrive a day or two later like clockwork.
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Post by emicardiff on Dec 1, 2017 14:28:36 GMT
In a pleasing turn of events I've learned The Sherman only charge 75p booking fee/postage fee.
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Post by Honoured Guest on Dec 1, 2017 14:40:06 GMT
In a pleasing turn of events I've learned The Sherman only charge 75p booking fee/postage fee. Even better than that - There's no booking fee at all, just the 75p charge if you elect to have the tickets posted.
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Post by emicardiff on Dec 1, 2017 14:41:40 GMT
In a pleasing turn of events I've learned The Sherman only charge 75p booking fee/postage fee. Even better than that - There's no booking fee at all, just the 75p charge if you elect to have the tickets posted. Sorry yes that was my poorly worded post...75p is worth it to avoid human interaction after all (I actually just need these as a gift)
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4,943 posts
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Post by TallPaul on Dec 1, 2017 14:43:31 GMT
I remember there was an article in the local paper earlier this year. Birmingham Stage Company decided they were no longer going to visit Leeds Grand on their future tours because they objected to the theatre's booking fees. Specifically, as a company that specializes in children's shows, they didn't think it was fair that every child in a school party of 20 or 30 should have to pay a fee, when there was only one actual booking and one payment to process.
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99 posts
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Post by noboiscout on Apr 9, 2019 16:28:53 GMT
Sorry for reviving an old thread, but I was going to book a couple of £36 tickets for Amelie in Wimbledon, and was surprised/shocked/stunned/pi**ed off when £5.72 was added on to each ticket price, in fees. So thank you - I have booked a £15 ticket (£12 plus fees) and will just move to a more expensive seat in your half-empty theatre!!
I feel better now...
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18,697 posts
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Post by BurlyBeaR on Apr 9, 2019 19:25:00 GMT
Never apologise for a revival!
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275 posts
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Post by fossil on Sept 27, 2019 14:24:14 GMT
This is the first time I have had what amounts to a 51% markup on the base ticket price.
A newsletter from the producers of I'm Sorry I Haven't A Clue gave the dates for forthcoming recordings of the BBC show with one at Richmond Theatre. Tickets to be £7.50 plus booking fee. This morning when tickets went on sale they showed as £9 including £1.50 restoration levy. Presumably the other 50p was just a markup? At checkout a further £3.65 transaction fee was added.
The two tickets I purchased should have totalled £15 but I paid £22.65.
Also, I don't know if this is a useful tip as I have not experienced the ATG 'countdown' before but this certainly worked for me. I knew demand would be high for the tickets when they went on line at 10.00am so I opened up another window showing a calendar view for the theatre. Clicking on the ISIHAC date before 10.00am did not show availability. However clicking again immediately the countdown went to zero let me see the seating plan showing all seats available from which I was able to select exactly the front stalls seats I wanted. After checking out I had another look at availability and nearly all the seats had gone by that time.
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