3,088 posts
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Post by david on Feb 17, 2022 19:48:37 GMT
Gutted the Manchester show is cancelled. I'd planned a Manchester weekend with the concert in the evening and watching Mrs Doubtfire at the Opera House in the afternoon. I'd been waiting ages to get to watch something at The Bridgewater Hall, so the wait continues. Hopefully the Liverpool show will still go ahead.
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73 posts
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Post by digipal on Feb 22, 2022 15:54:33 GMT
I’ve just received a cancellation email for London Royal Festival Hall 05Jun22
Mind you, the cheek of it, they’re keeping the £9.10 per ticket booking fee and the £1 transaction fee!
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18,845 posts
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Post by BurlyBeaR on Feb 22, 2022 19:24:40 GMT
I’ve just received a cancellation email for London Royal Festival Hall 05Jun22 Mind you, the cheek of it, they’re keeping the £9.10 per ticket booking fee and the £1 transaction fee! That doesn’t sound legal.
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Post by danb on Feb 22, 2022 20:34:20 GMT
No, the promoter should be coughing up for that. It can’t have been cheap to put on with a full orchestra moving between several venues, but the risk was theirs to take. Disgusting.
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73 posts
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Post by digipal on Feb 22, 2022 21:07:59 GMT
I don’t have a clue who I could address this issue to?
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18,845 posts
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Post by BurlyBeaR on Feb 22, 2022 21:11:58 GMT
I’ve just checked and the Bridgewater Hall have held my booking fee back. I’ve looked at the booking terms which say
“Where such a refund is sought You must bring this to Our attention as soon as possible upon becoming aware of such change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. The refund for the tickets equals the ticket price paid plus any per ticket booking fee charged, in accordance with recognized good practice.”
it looks like “recognised good practice “ has been chucked out of the window so I’ll be ringing the box office tomorrow.
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2,151 posts
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Post by richey on Feb 22, 2022 22:37:44 GMT
I’ve just checked and the Bridgewater Hall have held my booking fee back. I’ve looked at the booking terms which say “Where such a refund is sought You must bring this to Our attention as soon as possible upon becoming aware of such change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. The refund for the tickets equals the ticket price paid plus any per ticket booking fee charged, in accordance with recognized good practice.” it looks like “recognised good practice “ has been chucked out of the window so I’ll be ringing the box office tomorrow. still not had my refund!
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3,088 posts
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Post by david on Feb 22, 2022 22:40:33 GMT
I’ve just checked my bank account and the full amount I paid for the Bridgwater Hall ticket has turned up tonight.
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18,845 posts
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Post by BurlyBeaR on Feb 22, 2022 22:41:19 GMT
I had a letter on Friday saying my card was being credited. Odd way to do things when I booked it on line, why not email? Either way, I’m not paying for their postage costs 😠
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18,845 posts
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Post by BurlyBeaR on Feb 22, 2022 22:41:37 GMT
I’ve just checked my bank account and the full amount I paid for the Bridgwater Hall ticket has turned up tonight. Including booking fee?
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3,088 posts
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Post by david on Feb 22, 2022 22:43:35 GMT
I’ve just checked my bank account and the full amount I paid for the Bridgwater Hall ticket has turned up tonight. Including booking fee? BurlyBeaR - Just checked now and the booking fee hasn’t been deducted.
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18,845 posts
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Post by BurlyBeaR on Feb 22, 2022 22:44:59 GMT
Hmm. Maybe I read the letter wrong. I’ve binned it now too! 😀
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3,088 posts
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Post by david on Feb 25, 2022 18:49:38 GMT
Hmm. Maybe I read the letter wrong. I’ve binned it now too! 😀 BurlyBeaR - Did you manage to get all your money back from the box office?
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18,845 posts
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Post by BurlyBeaR on Feb 25, 2022 19:35:43 GMT
Didn’t ring. I was worried I read the refund letter wrong and I didn’t want to show meself up 🥺
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2,151 posts
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Post by richey on Feb 25, 2022 20:14:29 GMT
Didn’t ring. I was worried I read the refund letter wrong and I didn’t want to show meself up 🥺 when did you get your refund? I'm still waiting
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18,845 posts
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Post by BurlyBeaR on Feb 25, 2022 21:01:40 GMT
I got a letter in the post last Friday.
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18,845 posts
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Post by BurlyBeaR on Mar 2, 2022 21:14:57 GMT
It’s still on YouTube.
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